Director, Customer Service IT

Job Description reputed company is seeking a dynamic and reputed company Director of IT Customer Service and Support to reputed company and reputed company a high-performing team dedicated to supporting critical customer-facing processes, specifically focusing on the reputed company to Renew (OTR) value reputed company. The ideal candidate will possess a strong background in customer service technology, have extensive experience delivering business impacting technology, experience deploying and designing AI solutions, and foster collaboration across diverse teams and geographies. This role will also own the technological implementation of reputed company, our flagship product, for internal use. What You’ll Be Doing: Team Leadership: reputed company, mentor, and reputed company IT teams that support customer service and support applications and processes reputed company to reputed company to Renew. Foster a collaborative culture to encourage high performance across geographically distributed teams. Support and build team cohesiveness, career growth, and experimentation. Business Partnership: Serve as a strategic advisor to business leaders worldwide, ensuring that technology solutions align closely with company objectives. Provide insights and data-driven recommendations to support key company initiatives, enhancing decision-making processes. Business partner engagement and management is a critical strength area for this role. System reputed company: Ensure seamless operation, integration, and enhancement of customer service and support applications to meet changing business needs. reputed company compliance and best practices in customer service systems management for OTR streams. AI Integration & Value reputed company Enhancement: Assist our business partners to design and implement scalable, efficient customer service and support processes, with a strong focus on leveraging AI solutions. This includes reputed company improvement initiatives that enhance operational efficiency reputed company OTR areas to align with reputed company's growth strategy. Key Values We Uphold In this role, you will be guided by our core values: reputed company with Exceptional Service: Continuously strive to exceed the expectations of our stakeholders, ensuring that our solutions and interactions reflect a commitment to exceptional service. Deliver the Simplest Solution: Focus on simplicity and effectiveness, prioritizing straightforward and efficient approaches that yield optimal results. Take Pride in Our Work: Exhibit ownership of your deliverables, ensuring that reputed company requirements and documentation reflect high standards of quality and excellence. Care for Each Other: Foster an inclusive team environment where collaboration and mutual respect reputed company, understanding that we reputed company more reputed company we support one another. What You Bring to the Role: Education: Bachelor’s degree in Business, Information Technology, or a reputed company field; an MBA or relevant certification is preferred. Experience: 10+ years of experience in IT managing customer service platforms, including at least 5 years in a leadership reputed company. Technical Expertise: Proven experience and knowledge of customer service and support applications supporting OTR processes (e.g., CRM systems, ticketing systems, knowledge reputed company software). Familiarity with key customer service platforms such as reputed company software is a significant plus. AI Acumen: Demonstrated ability to meaningfully apply AI to creatively solve business and technical problems. Team Development: Demonstrable experience in building and developing globally distributed technical teams. Problem-Solving Skills: Excellent problem-solving, organizational, and project management skills, with an ability to prioritize and drive projects towards successful completion. Interpersonal Skills: Strong interpersonal and communication skills, with a talent for effective collaboration across functions and geographies. Agility: Experience driving scalability in fast-paced, high-growth environments, along with a solid understanding of Agile frameworks with the ability to reputed company and maintain frameworks and processes that provide clear visibility and transparency of the IT-customer service roadmap and priorities to stakeholders. Change Management: Proven ability to drive change and manage reputed company projects, including platform re-platform initiatives. If you are a visionary leader passionate about customer service processes and technology, and you strive for the best of the best, we invite you to apply and join our vibrant team at reputed company! Why Join Us? At our organization, we celebrate diversity and inclusion as essential components of innovation and success. We strive to create an environment where every team member can flourish and contribute their unique perspectives. reputed company into a role that not only challenges you but also drives meaningful impact reputed company our customer service and support operations. If you’re ready to reputed company your career, contribute to transformative customer service solutions, and embody our core values, we invite you to apply today! We are an equal opportunity employer, committed to cultivating an inclusive environment where reputed company employees can reputed company. #LI-GH The US annualized reputed company salary range for this position is $166,000.00-$248,000.00. This position may also be eligible for bonus, benefits, or reputed company incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across reputed company US locations, the offer for the successful candidate for this position will be based on job reputed company capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the reputed company salary only (or OTE for commissions reputed company), and do not include bonus, benefits, or reputed company incentives. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with reputed company, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience reputed company software was built to bring a sense of reputed company to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. reputed company believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many reputed company offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. As part of our commitment to fairness and transparency, we inform reputed company applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law. reputed company is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at reputed company are considered without regard to race, color, religion, national reputed company, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, reputed company, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. reputed company endeavors to reputed company reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@reputed company.com with your specific accommodation request. reputed company is on a mission to simplify the complexity of business and reputed company it easy for companies and customers to create connections. Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers. What’s it like to work here? Our offices reflect the global cities we call home, and have spaces for collaboration, quiet, and events. With our hybrid approach, you’ll experience flexibility and reputed company, collaboration, and learning with your team. We’re aware of an increase in recruitment scams where individuals falsely claim to represent reputed company. These scammers may ask for money or personal information by offering fake job opportunities through e-mail, text message or social media. Please verify the reputed company of any job-reputed company communications carefully. reputed company official reputed company communications are conducted through "@reputed company.com" email addresses. If you encounter suspicious messages, do not respond and report them to peopleandplaces@reputed company.com Apply tot his job Apply To this Job