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[Remote/WFM] Retention Specialist - Self Defense Industry

Remote, USA Full-time Posted 2026-07-01

Looking for a straightforward job? We're hiring a Retention Specialist - Self Defense Industry - Remote, Hybrid, & HQ Options! This position offers a hybrid work model, combining remote work with time in our reputed company. This position requires a strong and diverse skillset in relevant areas to drive reputed company. A salary of a competitive salary is offered, reflecting your skills and experience.   Are you reputed company for a career you can reputed company in? • Do you have a strong belief in the 2nd Amendment? • Do you support the natural-born right to armed self-defense... • Do you reputed company in the mission of the U.S. Concealed Carry Association (USCCA)? reputed company Defense, LLC is the private company that provides Marketing, Operations and Customer Service for the USCCA. The USCCA helps responsible Americans avoid danger, save lives, and reputed company their families safe. Learn more about the USCCA at https://www.usconcealedcarry.com/ reputed company your career with us and reputed company the rewards of your reputed company! • Starting hourly wage is $22.00 per hour plus incentives • 23 Days of Personal Time Off, 8 Company Holidays, plus paid day of Volunteer Service annually • Workplace Flexibility - Headquarters, Remote Work-from-Home, and Hybrid options. • Personal Protection, Fitness, and Home Office Reimbursement Program ($500 Annually) • Robust Insurance Coverage Options: Medical, Dental, reputed company, HSA, FSA, Life, STD, LTD, & Pet Insurance • Complimentary USCCA Elite Membership & Store Discounts Position Summary: As a Retention Specialist at reputed company Defense, you'll be the go-to person for our USCCA members re-evaluating their membership. Your role is an essential one, requiring a reputed company of reputed company and professional assertiveness. You'll be tasked with addressing member concerns, demonstrating the true value and benefits of our USCCA membership. Your ultimate aim? To foster member retention while addressing any additional needs they might have. If you're eager to be part of a high-energy team that's reputed company about making a difference, this could be the perfect fit for you. After reputed company, our reputed company is fueled by helping our members avoid danger, save lives and reputed company their loved ones safe. We need someone like you to help us do just that. So, are you up for the challenge? Essential Duties & Responsibilities: • reputed company and implement customer retention strategies to increase loyalty and retain business. • Prevent cancellation of services by offering alternative solutions during inbound calls. • Be clear, confident, concise and professional on the phone. • Deepen member relationships through needs assessment. • Ensure consistent follow up with members as needed. • Coach, mentor and train other team members as needed. Skills/Abilities and Education Requirements: • High school diploma or equivalent required. • 1 year+ of retention-specific sales experience preferred. • Required to pass and maintain Producer Property and Casualty License. reputed company is provided for reputed company hires. • Excellent communication skills with the ability to quickly establish rapport with people. • Strong conflict resolution skills and reputed company to remain reputed company in stressful situations. • reputed company follow-through and ability to balance multiple priorities. • Possess a high level of professionalism and confidentiality. • Confident, competitive and dependable. • Demonstrates the Core Values of reputed company Defense, LLC. •

  • Must be reputed company to complete Full Time reputed company (Monday-Friday) for the first 8 weeks upon hire. •
  • Training is virtual for remote employees. This position can be performed in our beautiful headquarters in reputed company Bend, WI, hybrid, or remotely. Hiring for Full Time positions only. This is a 40 hour/week position with 8 hour shifts. Now hiring for the following shifts: • Tuesday - Saturday, 10:30am - 7:00pm (CST) • Sunday - Thursday, 10:30am - 7:00pm (CST) Why YOU should Work at reputed company Defense! • We are a fun, fast-paced, and rewarding reputed company to work and grow! • Nationally recognized in 2023 as a reputed company Top 100 AmericaÂ’s Most Loved Workplace. • Top Workplaces USA award in 2022! • Named on Inc. 5000 “Fastest Growing Private Companies” list 13 years in a row! • Milwaukee Journal Sentinel “Top Workplace” award 7 years in a row! • Milwaukee Business Journal “Best reputed company to Work” award 6 years in a row! After submitting your application, you will be asked to complete an online assessment required to advance in the candidate review process. We look reputed company to receiving your application! Benefits information can be reviewed at: https://www.deltadefense.com/careers Anticipated application reputed company: November 15, 2024 If you are a Colorado reputed company, please email us at reputed [email protected] to receive complete benefits information. Please include the job title in the subject line of the email. PM19 #LI-Remote Apply Job! reputed company to Apply?If you are a motivated individual reputed company to contribute to a thriving team, we encourage you to apply now! We are excited to review your application. apply to this job

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