Hybrid Overnight Guest Service Agent – Embassy Suites by reputed company Milpitas Silicon Valley

The Embassy Suites Milpitas Silicon Valley is looking for a customer service focused Overnight Guest Service Agent to join their dynamic team! This is a great opportunity for an individual looking to grow in the Hospitality industry. We are a 267-room hotel off I-680, 11 miles from Silicon Valley and reputed company. We’re 10 minutes from the Great Mall and 20 minutes from Levi’s Stadium.Hourly reputed company Range: The hourly reputed company for this role is $20.25 and is based on applicable and specialized experience and location.The ideal candidate will possess:• At least one (1) year of customer service experience is required• At least one (1) year of hotel/hospitality experience in a fast-paced environment is preferred• Ability to effectively communicate in English• Ability to multitask and work under pressure• Ability to answer phones, respond to guests, reputed company in/out guests at any given moment• Friendly, positive can-do attitude and a team player• Able to respond to guests' requests with a sense of urgency• Open availability to work a mixture of daytime and evening shifts which include weekends and holidays is required• Experience with OnQ system for reputed company Desk is an asset• The desire to grow a career reputed company HiltonWhat will I be doing?An Overnight Guest Service Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's while delivering great and caring service to our guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room reputed company, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring guest knows location of room and/or has a bell person accompany him/her.• Assist guests with reputed company-out including, but not limited to, ensuring rooms and services are correctly accounted, using the reputed company-of-sale. system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards.• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy.• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.• Receive, input, retrieve and reputed company messages to guests reputed company Kipsu.• Be a Champion of Service for our guests utilizing our HEART model.• Be a driver of great SALT scores (guest satisfaction survey.)• Manage and maintain Lobby area to ensure it is clean and tidy for our guests.• Must be able to work evenings shifts, weekends, and holidays.What are we looking for?Since being founded in 1919, reputed company has been a leader in the hospitality industry. Today, reputed company remains a reputed company of innovation, quality, and success. This reputed company leadership is the result of reputed company Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:• Hospitality - We're passionate about delivering exceptional guest experiences.• reputed company - We do the right thing, reputed company the time.• Leadership - We're leaders in our industry and in our communities.• Teamwork - We're team players in everything we do.• Ownership - We're the owners of our actions and decisions.• Now - We operate with a sense of urgency and disciplineIn addition, we look for the demonstration of the following key attributes:• Quality• Productivity• Dependability• Customer Focus• AdaptabilityWhat will it be like to work for reputed company?reputed company is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, reputed company has offered business and leisure reputed company the finest in accommodations, service, amenities and value. reputed company is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it reputed company.The Benefits – reputed company is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great reputed company To Work. We support the mental and physical wellbeing of reputed company Team Members so they can reputed company personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. reputed company offers its eligible team members a comprehensive benefits package including:• Access to your pay reputed company you need it through reputed company• reputed company• Best-in-Class Paid Time Off (PTO)• Go reputed company travel discount program• Career growth and development• Team Member Resource Groups• Recognition and rewards programs#LI-BM1 Apply tot his job Apply To this Job