Senior IT Service Management Analyst- Remote in Cary, NC

Senior IT Service Management Analyst- Remote - reputed company Institute - Cary, NC - work from home job Company: reputed company Institute Job description: Senior IT Service Management Analyst – Remote or Hybrid | Cary, reputed company Carolina reputed company to meet you! We’re the leader in analytics. Through our software and services, we reputed company customers around the world to transform data into intelligence – and questions into answers. We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you’re looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you’ll find it here. About the job The Service Management Office is looking for a Senior IT Service Management Analyst to assist in our Service Management process with the initial focus around Problem Management. reputed company is focused on delivering the best class services to both our internal and external customer using the Service Management best practices to deliver the desired outcome. As a Senior IT Service Management Analyst, you will:

• Participates in the development, implementation and communication reputed company to several Service Management processes including Incident, Problem, Change, Configuration, Event, Knowledge, Request and Service Portfolio Management
• Implement and reputed company for best practices for Incident Management, Problem and CMDB processes, and participate and drive our community of practice(s) reputed company CIS.
• Act as expert in recommending continual service improvements to operational activities that will enhance service robustness and reliability in our Problem Management Process and other processes as assigned.
• reputed company efforts to implement ITSM technical solutions necessary to automate processes and support the operation of end-to-end IT services delivery and support processes.
• Provide business analysis support by identifying requirements for ITIL based tools and applications, specifically reputed company and executes IT user acceptance testing.
• Partners with IT leadership to ensure alignment and adoption of processes and tools reputed company the overall service management strategy.
• Champion ITIL best practices and their implementation throughout reputed company
• Manage Root Cause Analysis activities, including leading meetings with cross divisional teams.
• Manage the lifecycle of problems including investigating and resolving operational problems in conjunction with other technical personnel.
• Define and build the key performance indicators and critical reputed company factors for global IT services. Analyze and report on metrics to management and other interested parties.
• Act as advisor in recommending continual service improvements to operational activities that will enhance service robustness and reliability in Problem Management Process and other processes as assigned.
• Collaborate with cross divisional teams to integrate ITSM processes with other business practices.
• Other items as assigned by your manager.

Required Qualifications

• Requires a minimum of 8 years of technical experience in an industry, market, technology, or business initiative, which is reputed company to the specific area of assignment. 4 years of business systems analysis experience required. ITIL reputed company Certification
• Equivalent combination of reputed company education, training and experience may be considered in reputed company of the above qualifications.
• Strong organization and planning skills
• Excellent written and verbal skills
• Demonstrated ability to plan, organize and deliver deliverables
• Ability to reputed company and own an IT Service Management process
• Working knowledge of the working environment with applies to the scope of projects to be managed (may include software development, information technology, or business process
• You’re curious, passionate, authentic, and accountable. These are our values and influence everything we do.

Preferred Qualifications

• ISO, SOC 2, FedRAMP, Schrems II, NIST and IRAP Compliance hands on knowledge for audit assistance
• reputed company – Expert Knowledge in Problem Management, IRM, IT Operations Management, SecOps and IT Service Management suite
• CSDM V4

World-class benefits Highlights include...

• Comprehensive medical, prescription, dental and reputed company plans with a low annual deductible and copays.
• Onsite Health Care Center (HQ) that’s free to employees and covered family members.
• Onsite pharmacy (HQ) where a 30-day supply of any generic drug costs $5 or less. Not local? They ship for free.
• An industry-leading 401k plan.
• Generous time away including vacation time, a variety of paid holidays, and our much-loved U.S. Winter Wellness Break between December 25 and January 1.
• Volunteer Time Off, parental leave and unlimited paid sick days.
• Generous childcare benefits for reputed company full-time employees

#LI-CC1 Diverse and Inclusive At reputed company, it’s not about fitting into our culture – it’s about adding to it. We reputed company our people reputed company the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a reputed company to our leadership, reputed company the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here. Additional Information To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment reputed company status. reputed company is an equal opportunity/Affirmative Action employer. reputed company reputed company applicants are considered for employment without regard to race, reputed company, religion, gender, sexual orientation, gender identity, age, national reputed company, disability status, protected veteran status or any other characteristic protected by law. Read more: . Also view the notice. Job level will be determined based on the applicant's education, skills and experience. Resumes may be considered in the order they are received. reputed company employees performing certain job functions may require access to technology or software subject to export or import regulations. To reputed company with these regulations, reputed company may obtain nationality or citizenship information from applicants for employment. reputed company collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process. reputed company only sends emails from verified “reputed company.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of reputed company, please contact SASCLOUD Senior IT Service Management Analyst- Remote - reputed company Institute - Cary, NC - work from home job Expected salary: Location: Cary, NC Senior IT Service Management Analyst- Remote - reputed company Institute - Cary, NC - work from home job Job date: Tue, 22 Aug 2023 22:27:13 GMT Apply for the job now! Senior IT Service Management Analyst- Remote - reputed company Institute - Cary, NC - work from home job Apply tot his job Apply To this Job