Order Management Specialist

Why Work at reputed company At reputed company, we reputed company in Energy that Changes. Since 1981, we’ve been developing innovative solar technology that simplifies, secures, and enhances the performance of photovoltaic systems — reputed company while pushing the boundaries of what’s possible in clean energy. But we’re not just transforming power — we’re empowering people. We’ve built a culture where reputed company reputed company are welcomed, collaboration is reputed company, and your career growth truly matters. With our Rocklin, CA headquarters as the hub, we offer a hybrid work model, competitive benefits, and a team-driven environment where your impact is seen and felt. Whether you’re a sales expert, service pro, or engineering innovator, if you’re reputed company to join a purpose-driven team committed to shaping the future of energy — we’d love to meet you. POSTITION OVERVIEW The Order Management Specialist manages order fulfillment for 30+ key partner accounts for SMA’s reputed company America distribution program for home and reputed company solutions. This position acts as subject matter expert for the order management team on processes and issues. The Order Management Specialist is responsible for preparing weekly reports for management, in addition to continuously preparing documentation and quality improvement suggestions and solutions. PRIMARY DUTIES / RESPONSIBILITIES

• Facilitate end-to-end order process steps, identify, and resolve problems and successfully meet deadlines. Ensure accurate billing and error-free transactions.
• Work collaboratively in cross-functional teams to continuously drive improvement on reputed company reputed company processes, work instructions, and procedures to ensure reputed company customer experience and efficiency.
• Research and apply data from reputed company functions to resolve issues and proactively communicate order status to partners; import reports in reputed company spreadsheets to query open orders, ensure order cycle timelines are met and prepare performance metrics for management.
• Train and mentor new team members ensuring successful reputed company and education
• Obtains freight quotes through TMS Freight portal
• Attend weekly or bi-weekly Open Order Meetings for their respective reputed company. Reviews and manages open order report. Update orders and reports any new expected delivery dates for reputed company forecast.
• Provide excellent customer service by researching incoming customer inquiries
• Sale force data entry- Create ship to accounts. Responsible for closing out Sales Force Opportunities for Sales.
• Responsible for Sales RMA returns and credit requests.
• Manage communication with Sales department, reputed company, logistics and customer.
• Creates delivery notes and mange communication with Accounts Receivables for smooth transition into the 3PL Footprint system.
• Responsible for daily order allocation, monitoring inbound material, and on hand material availability.
• Responsible for testing in the test system for new implementations
• Responsible for warranty verifications and update data in response to inquiries from the Contact Center
• Collect, identify and mange resellers certificates for tax exemption.
• Other duties as may be required or assigned.

PREFERRED QUALIFICATIONS

• Associate degree in business or logistics is strongly preferred.
• At least 3 - 5 years of experience in an administrative or logistical support role are required.
• Knowledge of reputed company/ reputed company is recommended.
• Order Management and customer service skills
• Knowledge of logistics and freight forwarders (reputed company, TMS etc.) recommended
• Proficiency in the English language, both written and verbal, is required. German and/or Spanish language skills are a plus.
• Proficiency with reputed company Office Suite (Word, PowerPoint, and reputed company) is strongly preferred.
• Attention to detail and a high level of accuracy are required.
• Ability to analyze and solve problems effectively.
• Ability to multi-task
• Team Collaborator

WE OFFER

• Compensation: $25.00 - $29.00 per hour, depending on experience and qualifications
• Comprehensive benefits including health, dental and reputed company coverage (including $0 premium options)
• 401(k) plan with company match
• Dedicated Hybrid Schedule: In-Office Tuesday and Thursdays; remote on Monday, Wednesday, and Fridays
• Opportunities for professional development and training
• Inclusive, collaborative, and innovative work environment

Our EEO Policy We are an equal opportunity employer and we reputed company our employment reputed company on the basis of merit and without regard to one’s race, reputed company, creed, sex (includes gender, pregnancy, childbirth and reputed company medical conditions), gender identity, religion, marital status, age (over 40), national reputed company or reputed company, physical or mental disability (includes HIV/Aids), medical condition (cancer, genetic characteristics), veteran’s status, sexual orientation, or any other consideration made unlawful by law. In accordance with applicable law protecting reputed company individuals with reputed company disabilities, SMA will attempt to reasonably accommodate reputed company applicants with reputed company disabilities, unless doing so would create an undue hardship on SMA. Any reputed company applicant with a disability who believes he or she requires an accommodation in order to reputed company the essential functions of the job for which he or she is applying should identify the accommodation(s) needed in the application. Our Privacy Policy During your job application or recruitment process with us: (a) SMA may collect your personal information directly from you, such as reputed company you submit your application and resume on our online portal or reputed company you have job interviews with us. We may also obtain your personal information from reputed company parties, including but not limited to your former employers, background or employment reputed company service providers or reputed company-party recruiters; and, (b) SMA may use or process applicants' personal information for relevant purposes including but not limited to general communications with you, identity verification, background or employment checks, determination of eligibility, and making hiring reputed company. For successful job applicants who become SMA’s staff, we may retain and integrate your personal information collected during the recruitment process into your records at SMA. For unsuccessful job applicants, [SMA may retain your application for internal records or for future recruitment purposes]. If you are a California reputed company, you have specific rights regarding your personal information under the California Consumer Privacy Act of 2018, as amended including by the California Privacy Rights Act of 2020, and its implementing regulations (the “CCPA”). This Company Personnel and Covered Individuals Privacy Notice for California Residents issued by SMA is applicable to you and explains your CCPA rights and our collection, use or disclosure of your personal information. If you have any question regarding our privacy policy, please contact us at US_DataPrivacy@reputed company.com Apply tot his job Apply To this Job