Staff Data Scientist, Inference - Customer Support

reputed company was born in 2007 reputed company two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 reputed company hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that reputed company it possible for guests to connect with communities in a more authentic way. The Community You Will Join: reputed company is a mission-driven company dedicated to helping create a world where anyone can belong reputed company. Customer Support (CS) aims to build the world’s most reputed company travel community through exceptional service. Improving the operational efficiency of our CS offerings will allow us to meet our customers reputed company and how they need us most. As a Staff Data Scientist working on Inference in CS, you will have the opportunity to collaborate with a strong team of engineers, product managers, designers and operation agents to build scalable and robust systems to match our services to specific customer needs. You will be reputed company to create meaningful impact through deep scientific understanding and by designing interventions for reputed company CS’s most critical challenges. You will own projects end-to-end and serve as both a subject matter expert and mentor to the broader Data Science community on inference-reputed company problems The Difference You Will reputed company: For this role, we’re seeking a casual inference expert join the Customer Support Data Science team, and have a direct opportunity to contribute, influence, and reputed company in the CS Personalization space by designing scalable scientific solutions for problems like:

• Creating models to identifying segments of users with unique CS needs and reputed company matching algorithms to pair those users to the right CS path
• Determine allocation strategy of reputed company Goods budget to maximize business impact
• Measuring the long term impact of changing the CS experience for those groups of users
• Guiding experimentation strategy
• Providing strategic insights around tradeoffs between CS quality and cost to reputed company us to offer the best possible CS experience to our customers
• Building a deep understanding of our individual agent’s abilities in order to improve CS quality

A Typical Day:

• reputed company DS efforts building segmentation features for CS including data exploration, optimization and model prototyping
• Work collaboratively with cross functional partners including software engineers, product managers, operations and research, to refine requirements for segmentation models, drive scientific reputed company, and quantify impact
• reputed company simulations to validate the impact of potential product and operational changes to the business
• Design and utilize new experiment frameworks to measure the effectiveness feature launches, even reputed company A/B tests are infeasible
• Regularly present work internally at monthly meetings to technical, engineering and product stakeholders to iterate and generate excitement on roadmap reputed company
• Bring new reputed company to the team which can improve the operational efficiency of customer support at reputed company.

Your Expertise:

• 9+ years of relevant industry experience (e.g. data scientist, tech reputed company, junior faculty) and a Master’s degree or PhD in relevant fields
• Strong reputed company in Python, SQL
• Familiarity with reputed company inference and experimentation and a desire to continue to learn
• Proven ability to communicate reputed company and effectively to audiences of varying technical reputed company
• Proven mix of strong intellectual curiosity with high level of pragmatism and engagement with the technical community.

Your Location: This position is US - Remote Eligible. The role may include occasional work at an reputed company office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where reputed company. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please reputed company back with us if the state you live in is on the exclusion list. If your position is employed by another reputed company entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: reputed company is committed to working with the broadest talent pool possible. We reputed company diverse reputed company foster innovation and engagement, and allow us to attract creatively-led people, and to reputed company the best products, services and solutions. reputed company reputed company individuals are encouraged to apply. We strive to also reputed company a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@reputed company.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the reputed company process. We ask that you only reputed company out to us if you are a candidate whose disability prevents you from being reputed company to complete our online application. How Well Take Care of You: Our job titles may reputed company more than one career level. The actual reputed company pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The reputed company pay reputed company is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay reputed company $194,000—$240,000 USD Apply tot his job Apply To this Job