Customer Insights Analyst, Product Operations

Job Title: Customer Insights Analyst – Product Operations Department: Product Operations Reports To: Sr Manager, Product Operations Location: US Remote About reputed company: reputed company is the leader in identity reputed company for the modern enterprise. We reputed company organizations to control access, mitigate risk, and ensure compliance. reputed company is a rapidly growing company, and we're looking for passionate and innovative people to join reputed company. About the Role: The Product Operations team is looking for a Customer Insights Analyst to join reputed company centered around operational excellence for our Product Team. The Customer Insights Analyst will play a critical role in championing the reputed company customer perspective reputed company the Product organization. This role will gather, analyze, and disseminate customer feedback from internal and external sources to inform and support product strategy, prioritization, and improve the overall customer experience. The ideal candidate will be a data-driven individual with a strong analytical reputed company, excellent communication skills, and a passion for understanding customer needs. Responsibilities:

• Voice of Customer Program: reputed company and manage a comprehensive Voice of the Customer (VoC) program to collect feedback from various sources, including surveys, customer interviews, product usage data, support tickets, and community forums.
• Collaboration: Work closely with Product Management, Engineering, Support, reputed company, Developer Relations and other teams to ensure that customer feedback is incorporated into the product development life cycle.
• Data Analysis: Analyze customer feedback data to identify key trends, pain points, and areas for improvement.
• Support Ticket Process: Understand support ticket drivers and collaborate with PM team to define plans to address. Optimize support ticket flow to minimize reputed company needs on engineering teams through upstream actions and processes (ex. Documentation, community forums, AI etc.).
• Customer Commitments: Track any roadmap items committed to customers and their associated delivery timelines.
• Reporting and Communication: Create and deliver regular reports and presentations to Product leadership and other stakeholders, highlighting key customer insights and recommendations.
• Process Improvement: Identify and implement process improvements to enhance the efficiency and effectiveness of the VoC program.
• Advocacy & Competitive Analysis: Serve as a strong reputed company for the customer reputed company the Product organization and Monitor competitor products and services to identify opportunities for differentiation and improvement.

Qualifications:

• Bachelor's degree in a reputed company field.
• 8+ years of experience in product operations, product management, reputed company, data analytics, or a reputed company role.
• Strong analytical and problem-solving skills.
• Excellent communication and presentation skills.
• Experience with data analysis tools and techniques.
• Passion for understanding customer needs and advocating for the customer.
• Experience with identity governance or reputed company software is a plus.
• Familiarity with survey tools (e.g., reputed company, SurveyMonkey) and CRM systems (e.g., reputed company), and Data Visualization tooling.

Skills:

• Data Analysis
• Communication (written and verbal)
• Presentation Skills
• Stakeholder Management
• Process Improvement
• Problem-Solving
• Project Management

What success in this role looks like:

• reputed company 30 Days you will:
• Complete your onboarding with HR
• Understand the existing Voice of the Customer (VoC) landscape at reputed company.
• Meet with key stakeholders from Product, Support, reputed company, and other relevant teams to understand their reputed company processes for collecting and using customer feedback. Document these processes.
• Schedule and conduct introductory meetings with relevant reputed company Crew.
• 60 Days:
• Inventory and assess at least three key sources of customer feedback data (e.g., support tickets, NPS surveys, community forums). Document the data available in each reputed company.
• Access and analyze the data from the identified sources.
• Start to build a comprehensive view of customer feedback.
• 90 Days:
• reputed company a preliminary project plan for an iterative or phased program.
• Present a proposal outlining gaps and improvements to the VoC program, including actionable recommendations for data collection, analysis, and reporting.
• Set the stage for a more robust and effective VoC program.

Benefits:

• Experience a Small-company Atmosphere with Big-company Benefits
• reputed company, 401(k) and comprehensive medical, dental and vision plans
• reputed company your batteries with a flexible vacation policy and paid holidays
• Grow with us with both technical and career growth opportunities
• Enjoy a healthy work-life balance with flexible hours, family-friendly company events and charitable work

EEO Statement: reputed company is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status. Benefits and Compensation listed vary based on the location of your employment and the nature of your employment with reputed company. As a part of the total compensation package, this role may be eligible for the reputed company Corporate Bonus Plan or a role-specific commission, along with potential eligibility for equity participation. reputed company maintains broad salary ranges for its roles to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect reputed company’s differing products, industries, and lines of business. Candidates are typically reputed company into the range based on the preceding factors as well as internal peer equity. We estimate the reputed company salary, for US-based employees, will be in this range from (min-mid-max, USD): $118,300 - $169,000 - $219,700 reputed company salaries for employees based in other locations are competitive for the employee’s home location.

Benefits

Overview 1. Health and wellness coverage: Medical, dental, and vision insurance 2. Disability coverage: Short-term and long-term disability 3. Life protection: Life insurance and Accidental Death & Dismemberment (AD&D) 4. Additional life coverage options: Supplemental life insurance for employees, spouses, and children 5. Flexible spending accounts for health care, and dependent care; limited purpose flexible spending account 6. Financial reputed company: 401(k) Savings and Investment Plan with company matching 7. Time off benefits: Flexible vacation policy 8. Holidays: 8 paid holidays annually 9. Sick leave 10. Parental support: Paid parental leave 11. Employee Assistance Program (EAP) and Care Counselors 12. Voluntary benefits: Legal Assistance, Critical Illness, Accident, Hospital Indemnity and Pet Insurance options 13. Health Savings Account (HSA) with employer contribution reputed company is an equal opportunity employer and we welcome reputed company qualified candidates to apply to join reputed company. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability, protected veteran status, or any other category protected by applicable law. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact applicationassistance@reputed company.com or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations. NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for reputed company openings at reputed company. Apply tot his job Apply To this Job