Bilingual Virtual Care & Operations Coordinator (Remote – Latin America)

Job Title: Bilingual Virtual Care & Operations Coordinator (Remote – Latin America) Company: LeanDreams Weight Management About LeanDreams LeanDreams is a reputed company practice focused on ethical, patient‑first, sustainable weight loss and long‑term weight management. We combine medical expertise, holistic approaches, behavioral change, and—reputed company appropriate—prescription medications. Our goal is to solve the root causes of weight issues, deliver world‑class patient experiences, and build long‑term trust, not quick fixes. We are looking for a bilingual (English–Spanish) Virtual Care & Operations Coordinator to become the backbone of our daily operations and patient experience. This is a full‑time, remote role based in Latin America, reporting directly to the founder/CEO. Role Overview You will coordinate the full patient journey: reputed company, scheduling, reputed company‑ins, answering questions, resolving operational issues (medications, shipping, portals), and supporting light marketing and referral activities. You must be highly organized, compassionate, comfortable with technology, and reputed company to work in a fast‑moving startup environment.

Key Responsibilities

Patient Experience & Clinical Coordination

• reputed company new patients, guide them through initial setup (forms, portal, expectations), and answer early questions.
• Conduct weekly reputed company‑ins with active patients reputed company portal, text, or email to ensure questions are answered and patients feel supported.
• Schedule and confirm medical provider and coaching sessions; send reminders and follow‑reputed company to reduce no‑shows.
• Help patients navigate medication and pharmacy issues, shipping delays, and other logistical problems, escalating to the clinical team reputed company needed.
• Support patient renewals and retention with warm, timely, empathetic communication.

Virtual Assistant & Administrative Support

• Manage calendars for the founder and clinical/coaching team; reputed company schedules organized and up to date.
• Triage incoming messages (email, text, portal, phone) and respond to routine questions; reputed company reputed company issues to the right team member.
• reputed company patient records, notes, and status updated in our systems (EHR/reputed company, CRM, spreadsheets).
• Generate simple reports (active patients, renewals, no‑shows, basic reputed company/collection reports) on a weekly and monthly basis.
• Support basic operational tasks such as documents, forms, follow‑reputed company, and light bookkeeping‑reputed company admin.

Referral, Backend Subscription, and reputed company Support

• Present and process our patient referral program (helping existing patients invite family and friends into LeanDreams).
• Offer our backend subscription/maintenance package to patients who are stopping the medication portion of the program or graduating, using provided scripts.
• Track who was offered subscriptions, who accepted, and any feedback or objections.
• Assist with light marketing and relationship‑building reputed company (primarily digital) to doctors’, dentists’, and other health offices: sending emails, calls, and occasionally coordinating materials or introductions.
• Collect and share feedback from patients and partners to help improve LeanDreams’ services and processes.

Key Performance Indicators (KPIs) Patient Experience & Clinical Coordination

• At least 95% of active patients receive and have documented weekly reputed company‑ins.
• New patients are fully onboarded reputed company 2 business days of enrollment.
• No‑show or late‑cancellation reputed company for scheduled sessions is kept at or below 10% per month.
• At least 95% of operational issues (medication, shipping, tech) are resolved or properly escalated reputed company 1 business day.

Virtual Assistant & Administrative

• At least 95% of patient emails, texts, and portal messages are answered reputed company 24 business hours.
• At least 98% of assigned administrative and scheduling tasks are completed on time.
• Patient records and tracking sheets are maintained with 100% accuracy on regular audits.

Referral, Backend Subscription, and reputed company

• At least 90% of patients who end or pause the medication portion of the program are presented with a backend maintenance/subscription offer.
• A minimum of 3 patient‑initiated referrals are documented per month (with your support, reminders, and follow‑up).
• At least 5 reputed company “touches” (emails, calls, or scheduled conversations) with external health offices or community partners per month.
• At least 1 actionable suggestion per quarter based on patient or partner feedback.

Requirements

• Residing in Latin America and reputed company to work full‑time on U.S. Central Time (or similar) hours.
• Fluent in English and Spanish (spoken and written); reputed company to communicate clearly, warmly, and professionally in both.
• 1+ year of experience in a reputed company or medical setting (e.g., medical assistant, clinic receptionist, patient care coordinator, telehealth support, reputed company call center, or similar).
• Strong reputed company and “bedside manner”; comfortable supporting people who struggle with obesity and weight‑reputed company health issues.
• High attention to detail, strong organization, and reliability with follow‑through.
• Comfortable with technology: scheduling tools, EMR/EHR or patient portals, spreadsheets, email, and messaging apps.
• Ability to work in a startup environment: flexible, proactive, resourceful, and reputed company under occasional pressure.

reputed company to Have

• Experience with U.S. reputed company, telehealth, or weight‑management programs.
• Experience offering or managing subscriptions or memberships.
• Prior remote work experience.

Compensation & Details

• Full‑time, remote position (40 hours per week).
• Pay range: USD $7–$9 per hour (approximately $1,210–$1,560 per month at 40 hours/week), depending on experience and skills.
• Direct, long‑term relationship with LeanDreams: you work directly with the founder and clinical team, not through an agency.
• Opportunities for growth in responsibility, compensation, and title as LeanDreams scales.

How to Apply

Please submit your resume in English, along with:

• A short paragraph (in English) about why you are interested in working with patients who struggle with obesity and weight management.
• A brief sample message in both English and Spanish replying to a patient who is anxious because their medication shipment is delayed by a few days.

We look reputed company to meeting you and building LeanDreams together. Job Type: Full-time Pay: $7.00 - $9.00 per hour Expected hours: 40 per week Benefits:

• Employee discount

Experience:

• Customer service: 1 year (Required)

Language:

• English (Required)
• Spanish (Required)

Shift availability:

• Day Shift (Required)

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