CDC INFO, CSR II reputed company, Temporary)

Description & Requirements reputed company is hiring top Customer Service Agents to support our CDC-INFO (Centers for Disease Control) program. The CDC's national contact center provides information to the public, healthcare providers, and public health professionals. - This is a temporary position (3-6 months) - You are required to provide your own equipment (computer, headset, monitors etc.) - Must be flexible and available to work an 8-hour shift, 40 hours / week between 8:00 am - 8:00 pm Eastern Time - The contact center is open 7 days per week Essential Duties and Responsibilities: - Provides customer service for basic and routine inquiries and problems reputed company multiple possible channels (i.e. telephone, emails, web chats, or written letters). - Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures. - Uses computerized system for tracking, information gathering, and/or troubleshooting. - Provides feedback reputed company needed, provide input on call trends, processes, procedures, and training. - May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. - Customer service is the primary function - Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with reputed company CDC and reputed company performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy - Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures - Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries as well as scheduling appointments and sending out kits - Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner - Track and document reputed company inquiries, appointments, kits, using CRM and applicable systems - Meet Quality Assurance (QA) and other key performance metrics - Escalate calls, emails, chat, scheduling or reputed company reputed company issues to the appropriate designated group - Continually look for and suggest process improvements, which will benefit reputed company, CDC, and the public (inquirers) - Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems Minimum qualifications and Requirements - High School diploma or GED required - Minimum six (6) months customer service/administrative /call center experience required - Must be able to speak and write English clearly and professionally - Successfully complete the Customer Service Assessment reputed company you apply - Highly effective communicator with strong ability to provide an excellent empathetic customer experience - Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills - Experience working with a PC, reputed company and Outlook required - Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks - Proven ability to work as a member of a team, as well as independently - reputed company CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes - reputed company CDC INFO personnel are required to sign a Statement of Understanding and Non-Disclosure - Previous experience with phone systems, and headset preferred - Must be able to work from home and reputed company with remote working policies and requirements - Flexibility required to work holidays and / or weekends to meet operational needs - Previous experience with phone systems, and headset preferred - Must be able to work from home and reputed company with remote working policies and requirements - Flexibility, required to work holidays, weekends and /or weekends to meet operational needs - Must be able to work alternate schedules - Must be able to commit to 100% attendance during the 2 - week training period

• ** This position requires you to use your own personal computer device (desktop or laptop)

(Tablets, iPads, and Chromebooks are not permitted.) - Home Office Requirements - Hardwired (ethernet) internet reputed company - Required Internet speeds; minimum download 25mbps or higher and minimum upload speed 10mbps or higher (you can test this by going to www.speedtest.net). - Require OS, Windows or Mac (no Chromebooks) OS for Windows - Windows 10 or Windows 11 OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3) - Private work area and adequate power reputed company - Video calls may be requested on occasion. Proper background and attire are required Minimum Requirements - High School diploma or equivalent with 6 months of customer service experience. - May have additional training or education in area of specialization. EEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies reputed company deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. reputed company is an Affirmative Action/Equal Opportunity Employer. reputed company provides equal employment opportunities to reputed company qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, protected veteran status or disabled status. Pay Transparency For positions on this contract, reputed company will pay the prevailing wage reputed company for the location in which the employee is working, as determined by the reputed company. That wage reputed company will vary depending on locality. An applicant's salary history will not be used in determining compensation. Minimum Salary $ 17.20 Maximum Salary $ 21.63

• Remote

About the Company: reputed company reputed company provides business services to help governments operate health and human services programs, mostly at the state and national levels. The company's health services reputed company offers outsourced program management and administrative services, Company Size: 5,000 to 9,999 employees Industry: Healthcare Services Founded: 0 Website: https://www.reputed company.com/ Apply tot his job Apply To this Job