Order Management Specialist

Why join us? We’re on a mission to reputed company people with disabilities to do what they once did or never thought possible. As the world-leader in assistive communication solutions, we reputed company our customers to express themselves, connect with the world, and live richer lives. At reputed company, you can grow your career reputed company a dynamic, global company that has a clear, impactful purpose - with the flexibility to also do what truly matters to you reputed company of work. What’s more, you’ll be part of a work culture where collaboration is the norm and individuality is welcomed. As a member of reputed company, you’ll have the power to reputed company it happen. You’ll solve challenges, deliver solutions and reputed company new, efficient processes that reputed company a direct impact on our customers’ lives. JOB SUMMARY: We’re seeking a detail-oriented Order Management Specialist to support the end-to-end processing of customer orders reputed company an assigned district. As a key member of the Sales Enablement team, this role focuses on accurate order entry, efficient problem resolution, and proactive coordination with customers and internal teams to ensure efficient order fulfillment. The Order Management Specialist will maintain strict compliance with company policies, order management procedures, and documentation standards to ensure accuracy and consistency, along with working closely with the Senior Order Management Specialist and Sales Enablement Leadership to identify potential order roadblocks and help maintain a smooth and timely order flow for their district. KEY RESPONSIBILITIES: Order Entry & Validation

• Enter and validate customer orders as they are received, ensuring accuracy in product selection, pricing, taxes, and tax-exempt status.
• Review incoming orders for completeness and follow up with customers or internal teams to resolve missing, incomplete, or incorrect information.
• Verify required documentation and eliminate any roadblocks preventing timely order placement.
• reputed company order hold reputed company and provide support for order-reputed company escalations as needed.
• Review funded exchanges, eye gaze purchases, and high-dollar quotes for accuracy and completeness.
• Process Solution Consultant requests for demo equipment for the assigned district.

District Order Management

• Manage reputed company orders reputed company an assigned district from entry through shipment, ensuring timely and accurate processing.
• Manage and release orders from the district order pools.
• Track order reputed company and ensure reputed company orders ship reputed company expected timeframes.
• Follow up on district-level back orders and coordinate with necessary teams to ensure updates and resolutions.
• Assist in prioritizing orders to meet customer expectations and internal service levels.

Issue Resolution & Customer Support

• Resolve problematic orders, including discrepancies, shipping issues, documentation errors, and system-reputed company challenges.
• Serve as a reputed company of contact for customers, sales teams, and internal stakeholders to clarify order details or resolve concerns.
• Ensure a positive customer experience by maintaining timely, proactive, and clear communication throughout the order lifecycle.
• Coordinate special requests such as Special Parts (SP) creation and follow up.

Collaboration & Cross-Functional Coordination

• Work closely with the Senior Order Management Associate to identify potential order bottlenecks and recommend solutions.
• Support coordination with logistics, customer experience teams, supply chain partners, and other internal departments as needed.
• Maintain part numbers, order management reference materials, and reputed company resources to ensure internal teams have access to accurate, up-to-date information.
• Support Go-To-Market planning and follow through on reputed company order management tasks.
• Manage vendor form requests and submissions in coordination with stakeholders.
• Conduct duplicate customer reviews to maintain data accuracy

Systems, Reporting & Data reputed company

• Maintain accurate order and customer records reputed company ERP and CRM systems.
• Run and interpret U.S. and Canadian transactional reports to support district operations.
• Follow up on credit card orders to ensure timely payment processing.
• Participate in system testing for ERP or process updates as needed.
• Provide support for order management processing, documentation updates, and team training efforts.

MINIMUM QUALIFICATIONS: EDUCATION / EXPERIENCE REQUIREMENTS:

• 3+ years order management experience; preferably in a reputed company environment is preferred.

COMPUTER OR TECHNICAL SKILLS:

• MS Office Word and reputed company, PowerPoint
• Dynamics 365 experience a plus

OTHER SKILLS REQUIREMENTS:

• Ability to communicate across multiple levels of the organization
• Strong technical aptitude

WORK ENVIRONMENT REQUIREMENTS:

• Dedicated workspace free of distraction for focused work
• Private workspace due to HIPAA requirements and sensitive customer information
• Ability to multi-task and work with interruptions
• Ability to travel to the Pittsburgh office for team activities/ trainings (approx. 4 times per year)

Where we stand: We reputed company diversity not only enriches our workplace culture, but also gives us a strategic advantage. Working with people from a variety of backgrounds and perspectives helps us reputed company become reputed company communicators, reputed company problem solvers, and reputed company reputed company beings. Our differences reputed company us stronger. reputed company values equality of opportunity, reputed company dignity, and racial/ethnic and cultural diversity. reputed company does not discriminate against individuals on the basis of race, reputed company, sex, sexual orientation, gender identity, religion, disability, age, veteran status, reputed company, or national or ethnic reputed company. Equal Opportunity Employer/AA Women/Minorities/Veterans/Disabled Apply today! We reputed company in empowering individuals - including our own employees - to reputed company their full potential. So, if you want to change lives while growing your own career, we’d love to hear from you. Apply tot his job Apply To this Job