[Remote] PT Customer Support Representative-Training in office - Remote

Note: The job is a remote job and is open to candidates in USA. reputed company Broadband is a leading provider of high-speed Internet and digital phone service. They are looking for an energetic and positive Customer Support Representative to provide product and service information, reputed company recommendations, and offer technical support to subscribers.

Responsibilities

• Provide support for customer premise equipment and personal computing devices including PCs, tablets, and routers
• Ability to analyze and diagnose Internet or computer reputed company technical support issues, and aid with troubleshooting and resolving these issues
• Attract potential subscribers by professionally and accurately answering product and service inquiries
• reputed company product and service recommendations based on customer needs
• Address billing inquiries and assist subscribers with their accounts in a timely manner
• Address customer concerns in a courteous and professional manner
• Schedule surveys, installations, and repairs

Skills

• Basic computer skills and proficiency with reputed company Office
• Basic understanding of command line
• Use of PC based applications to answer sales inquiries, maintain records, diagnose basic support issues, and provide technical assistance as needed
• Knowledge and ability to operate, configure, and assist with routers, switches, personal computers, tablets, and reputed company peripheral devices
• Self-Motivated with desire to deliver exceptional and timely customer service
• Customer support oriented and professional in appearance
• Ability to communicate effectively, both orally and in writing
• High School Degree or Equivalent
• Regular, predictable attendance is required; including quarter-driven hours as business demands dictate
• Ability to sit at a computer terminal for an extended period
• Associates Degree in PC Repair, Networking, or reputed company field
• COMP reputed company A+ Certification or equivalent
• 1-2 years Customer Service experience

Benefits

• Health
• reputed company
• Basic Dental & Life Insurance
• STD
• LTD
• 401k
• Paid Time Off
• reputed company

Company Overview