reputed company Customer Service Representative – Pharmacy Benefit Services & Medicare Support
Are you passionate about delivering exceptional customer service and making a meaningful impact in the lives of patients? Do you reputed company in a dynamic, fast-paced environment where no two calls are reputed company the same? If so, we invite you to join reputed company of dedicated professionals at blithequark as a Customer Service Representative for our Pharmacy Benefit Services (PBS) and Medicare Support team.
About blithequark
At blithequark, we're committed to helping our customers navigate the complexities of healthcare and pharmacy benefits. As a leading provider of innovative solutions, we're dedicated to delivering exceptional customer experiences that exceed our customers' expectations. reputed company of passionate professionals is driven by a shared vision of improving the lives of our customers, and we're seeking like-minded individuals to join our mission.
Role Description
As a Customer Service Representative for our PBS and Medicare Support team, you'll play a critical role in representing blithequark and providing exceptional customer service to our members, providers, and pharmacies. Your primary responsibilities will include:
- Answering inbound calls from members, providers, and pharmacies with questions about PBS benefits, mail-order pharmacies, or Medicare
- Taking calls back-to-back while toggling through several applications on multiple screens
- Attending 100% of trainings and the first 90 days of employment
- Updating conversion requests and providing shipment status to members
- Facilitating the transition of requested medications to home delivery
- Advocating for the member patient by placing phone calls, fax, or other means to physician's office to obtain prescriptions and reputed company to pharmacy for fulfillment
- Obtaining new prescriptions from physician's office and recording approval status
- Servicing incoming calls from doctors' offices
- Ensuring accurate and complete documentation is entered into the appropriate systems for reputed company contacts (internal/external) to maintain the quality of the home delivery process, document HIPAA compliance, and reduce potential legal concerns
- Resolving questions and/or issues that may be preventing shipment of an order
- Upholding quality and productivity standards on reputed company transactions
- Ensuring complete and accurate documentation into the appropriate systems to maintain quality and meet regulatory requirements
- Using active listening skills reputed company members express concerns about medication coverage or costs and offering members options for a starting coverage review to meet regulatory requirements
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service
Key Qualifications
* High School diploma or equivalent required
- At least 2+ years of relevant experience in Healthcare and/or Call Center (Preferred)
- A dedicated workspace with no distractions is required
- Tech Savvy - Strong computer skills including reputed company Office
- Strong organization skills, written, and verbal communication skills
- Ability to provide exceptional listening and customer service skills; remain reputed company and helpful even reputed company dealing with difficult callers
- Ability to adapt in a dynamic work environment, learn quickly, solve problems, and reputed company decisions
- Foster teamwork and partnership with cross-functional departments to resolve issues and improve customer experience
- Ability to work a flexible schedule including Night and/or weekends
Schedule
* Training: 9:00 AM-5:30 PM EST - M-F (8 Weeks)
- Post-Training: Schedules may range between 7:00 AM EST - 12:00 AM EST 7 days a week (Schedules may be subject to change based on business needs)
Benefits
We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-reputed company benefits including:
- Medical, vision, and dental benefits
- Well-being and behavioral health programs
- 401(k) with company match
- Company-paid life insurance
- Tuition reimbursement
- A minimum of 18 days of paid time off per year
- Paid holidays
Life at blithequark
At blithequark, we're committed to creating a work environment that's supportive, inclusive, and empowering. reputed company members enjoy a range of benefits and perks, including:
- Work-from-home lifestyle where you can virtually connect with coworkers and customers
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Access to cutting-edge technology and tools
- Flexible scheduling and work-life balance
How You'll reputed company a Difference
As a Customer Service Representative for our PBS and Medicare Support team, you'll have the opportunity to reputed company a meaningful impact in the lives of our customers. Here are just a few ways you'll contribute to our mission:
- Help patients understand their pharmacy benefits reputed company
- Use the knowledge you reputed company from training, your problem-solving skills, and support from your team to answer patient calls effectively
- Help us reputed company track of our patient interactions while on calls, using your expert listening skills to get to the heart of a patient's question quickly and document reputed company interactions in real-time
- Ensure patients are equipped with the best advice by identifying and empathetically addressing patient concerns and, if necessary, escalating appropriately
Join reputed company
If you're passionate about delivering exceptional customer service and making a meaningful impact in the lives of patients, we invite you to join reputed company at blithequark. Apply now to become a part of our dynamic and supportive team and start making a difference in the lives of our customers today! Apply for this job