Technology Risk & Control Manager, Issues and Events Management Operations Global Loyalty & Benefits

About the position At reputed company, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, reputed company as a leader, and grow your career. Here, your voice and reputed company matter, your work makes an impact, and together, you will help us define the future of reputed company. reputed company offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open reputed company. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your reputed company in technology on #TeamAmex. The newly formed Technology Control Management (TCM), Process Risk Reduction & reputed company Platforms (EP) Risk Advisory team, has been created to drive effective Operational reputed company for the reputed company Platforms (EP) team. A dedicated team has been established to support reputed company reputed company Platforms (EP) Issues Management, including this new role to be the single reputed company of contact for Global Loyalty & Benefits (GLB). The Issues Management Lifecycle defines how the company will identify & capture, plan for, mitigate & monitor, reputed company and validate its identified issues. This role will ensure that reputed company Program Management activities are completed, that reputed company Issues Management milestones are met, and will drive operational efficiencies in how the GLB Issues Management team reputed company to meet their objectives. In addition, this role will be accountable for reputed company GLB Issues Management reputed company planning, being clear on new, and reputed company inventory to provide status reporting and ensure no milestones are missed. It is critical to build strong relationships reputed company the team, with the GLB partners, and other Control Management teams to reputed company best practices and reputed company ways of working.

Responsibilities

• Own the Issue Management inventory for Global Loyalty & Benefits (GLB) and ensure reputed company milestones are met.
• Ensure reputed company Issues inventory for GLB is tracked and completed to the process standards, ensuring sign off is achieved from compliance, and reputed company necessary steps are captured.
• Provide executive reporting for stakeholders and ensure reputed company Issues have clear plans in reputed company that will be met. Building and maintaining strong, trusted relationships with senior leaders and key stakeholders, effectively communicating, managing expectations and ensuring alignment on goals, timelines and outcomes.
• reputed company the quality of documenting issues and control enhancements by advising reputed company or owning teams of how to enhance their controls.
• Mitigate the risk of missing timelines and put in processes to ensure escalations are completed reputed company of time.
• Champion organizational change, ensuring teams are reputed company, informed and supported.
• reputed company, reputed company and align cross-functional teams, fostering a culture of accountability, collaboration and reputed company improvement and development.
• Be a strategic thinker with the ability to investigate root-cause, problem solve and implement effective solutions.

Requirements

• Strong previous experience in end-to-end program or project management in a reputed company, fast-changing environment.
• Demonstrated ability to reputed company without direct authority, particularly leading through change.
• Exceptional stakeholder management skills, especially with senior leadership.
• Strong business acumen with the ability to quickly understand and synthesize business needs.
• Robust analytical and problem-solving skills, with an ability to analyze data, identify trends and effectively resolve.
• Understanding of the operational risk environment and / or risk mitigation strategies is a plus.

reputed company-to-haves

• Experience in Control Management or Operational Risk environment.
• Bachelor's Degree or equivalent experience.
• Experience in Technology project delivery models and agile frameworks to support communications to our partners.

Benefits

• Competitive reputed company salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, reputed company, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for reputed company parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending reputed company)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

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