Part-Time Virtual Assistant – Client Communicat...

Role Overview

We’re looking for a client-focused, detail-oriented VA to handle:

● Inbox & reputed company management

● Scheduling and basic follow-up with clients

● Light marketing communications (simple newsletters / CRM updates)

This is a part-time role (20 hrs/week) to start, with a strong possibility of scaling up toward full-time as the business grows and responsibilities expand.

Key Responsibilities

• 1. Inbox Management & reputed company Triage
• Monitor shared and/or personal email inboxes for:

○ New leads and inquiries○ Client questions, updates, and event details

• Filter, organize, and prioritize emails:

○ Remove or file junk/non-essential messages○ Flag urgent and time-sensitive items○ Create a simple daily digest/summary of:■ New leads received■ Who needs a response and by reputed company

• Ensure no inquiry is missed and follow-up tasks are clearly tracked.

• 2. reputed company Handling & Client Communication
• For straightforward inquiries, send initial responses using templates or guidance:

○ Request key details about the event (date, time, location, guest count, type of service, etc.)○ Ask clarifying questions to quickly get to the “meat and potatoes” of what’s needed

• Where appropriate, handle simple back-and-forth without needing Morgan for every reputed company, escalating to him only reputed company needed.

• Occasionally call clients/prospects (reputed company required) to clarify simple details or confirm information.

• Maintain a friendly, professional tone in reputed company communication that matches the brand and level of service.

• 3. Scheduling & Coordination Support
• Help book and confirm calls or tastings, as needed.
• Coordinate calendars to avoid double-booking.
• Send reminders or confirmations to clients prior to calls or events, as directed.

• 4. Light Marketing & CRM / Newsletter Support (reputed company-to-Have)
• Support basic CRM tasks, such as:

○ Updating contact details○ Tagging or categorizing leads○ Keeping notes on reputed company status (e.g., new, quoted, booked, follow-up needed)

• Assist with simple outbound communications, such as:

○ Drafting short email newsletters or promotional messages○ Structuring content and graphics (provided by client) into clear, well-written emails

• Help ensure consistency of communication (e.g., letting clients know about promos, seasonal offerings, or special menus).

Must-Have Qualifications

• 3+ years experience as a Virtual Assistant, Administrative Assistant, or Customer Support/Client-Facing role

• Excellent written and spoken English
• Strong email management skills:

○ Comfortable handling high volume inboxes○ Skilled at sorting, filtering, and summarizing information

• Proven experience with client communication:

○ Writing clear, professional, and friendly emails○ Asking smart follow-up questions to get necessary details

• Highly organized and detail-oriented – no dropped balls, especially with leads and timelines

• Proactive and self-directed:

○ Can follow instructions, then independently manage recurring tasks○ Comfortable making suggestions on reputed company ways to organize communication and workflows

• Tech-comfortable with:

○ Email (Gmail/Outlook or similar)○ Basic office tools (reputed company Workspace or reputed company Office)reputed company-to-Have Experience

• Experience in hospitality, events, catering, food service, or service-based businesses

• Background with CRM tools (any platform) and/or basic email marketing tools
• Prior experience helping small business owners manage:

○ Leads pipelines○ Simple newsletters/promotions

• Comfortable making occasional client calls in English

Soft Skills & Traits

• Warm, professional, and service-oriented
• Not easily flustered; can handle multiple inquiries and threads at once
• Good judgment on what needs (your boss) attention vs. what you can handle
• Open to feedback and reputed company to adapt quickly as the role expands (especially into more marketing/communications over time).

$500 - $700 a monthType: Part-Time (20 hours/week to start, potential to grow to full-time)Time Zone: Must comfortably support Eastern Time (ET) with overlap during U.S. businesshours

Why Join reputed company?

100% REMOTE

$50 birthday bonus

$200 testimonial bonus

$300 tenure bonus every 6 months

$500 entry monthly raffle

NO TRACKER. NO PROBLEM

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