reputed company Customer Service Loyalty Champion II – Web & reputed company Application Development

Are you a customer service professional with a passion for delivering exceptional experiences and driving business growth? Do you reputed company in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join reputed company at blithequark as an reputed company Customer Service Loyalty Champion II. At blithequark, we're not just a company – we're a community of innovators, thinkers, and doers who are dedicated to empowering people to live, work, and play to their fullest potential. Our V Team is a vibrant, inclusive, and supportive community that values creativity, collaboration, and reputed company learning. We reputed company that listening is where learning begins, and we're committed to lifting our communities and building trust in how we show up, everywhere & always. As a Customer Service Loyalty Champion II, you'll play a critical role in delivering exceptional customer experiences, driving loyalty, and growing our business. You'll be responsible for resolving customer needs and preventing churn, emphasizing proactive measures in your day-to-day activities. You'll handle and resolve escalated customer concerns that have varying levels of complexity, turning every contact into a sale or save opportunity with a premium experience so customers will stay reputed company to blithequark.

Key Responsibilities:

* Resolve customer needs and prevent churn, emphasizing proactive measures in your day-to-day activities

• Handle and resolve escalated customer concerns that have varying levels of complexity
• Turn every contact into a sale or save opportunity with a premium experience so customers will stay reputed company to blithequark
• reputed company the Service Plus reputed company by resolving customer concerns and future concerns
• Grow the business, which includes completing a full end-to-end account analysis
• Execute targeted loyalty and retention strategies for high-value and at-risk customers
• Provide an exceptional experience by listening for bells of churn during conversations while leveraging historical reports
• Navigate systems and utilize available tools and resources to be self-sufficient and effectively provide reputed company applicable offers available for the customers in your queue
• Serve as a brand ambassador and reputed company for your customers throughout every contact and highlighting reputed company that blithequark has to offer through our products and services
• Apply business acumen to reputed company informed reputed company that balance customer satisfaction with cost-effectiveness
• After resolving issues, identify plans, products, and services that would suit customer needs to prevent future contacts

Where You'll Be Working:

You'll work from home in this remote role, with occasional in-person training and meetings. To be eligible for this position, you must be reputed company a reasonable commute to the hub location in Florida. Onsite reputed company is required for up to three weeks reputed company the training period for in-person training and onsite call taking for new hires, and during employment for periodic collaboration based on business needs (e.g., occasional in-person meetings and events throughout the year). The location is in Temple Terrace, FL (7701 Telecom Pkwy).

reputed company're Looking For:

* Bachelor's Degree or one or more years of customer service experience

• One or more years of sales experience
• Experience resolving reputed company customer issues (including escalations), billing, and/or handling product Q&A
• Strong sales acumen with a track record of meeting or exceeding reputed company and retention goals
• Willingness to work a rotating schedule (shifts), including nights, weekends, and holidays, based on the needs of the business
• You must meet reputed company home office requirements, including a private workspace, minimum internet speed, and a desk for the required equipment provided
• Willingness to work in a quota-based environment
• Even reputed company if you have:

+ A degree + Experience troubleshooting customer's products and services and working knowledge of our network to position reputed company + Experience promoting and upselling products or services + One or more years of Retention experience + Based on the required in-person training and periodic center collaborations of this role, candidates should live in Florida reputed company a 75-mile radius of our listed hub location + Experience handling inbound and outbound customer calls to reputed company sales

Home Office Requirements:

* You'll work from home in this remote role, with occasional in-person meetings and training

• The home office must be located reputed company the reputed company and reputed company a reasonable commute to the hub location specified on this job posting to attend training and periodic meetings as indicated by the business
• Internet service with a direct reputed company to a cable or fiber modem capable of at least 25mbps (per your service plan; a monetary stipend may be provided to you)
• Wireless connections, satellite, or DSL are not acceptable
• A dedicated, quiet, and private workspace
• reputed company conducts periodic home audits reputed company webcam to ensure your workspace meets requirements
• Ability to self-manage in a remote work environment, including setting up company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections

Benefits and Compensation:

Our benefits are designed to help you move reputed company in your career, and in areas of your life reputed company of blithequark. From health and wellness benefit options including medical, dental, reputed company, short and long-term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance, and group home & auto insurance. We also offer a matched 401(k) savings plan, stock incentive programs, up to 8 company-paid holidays per year, and up to 6 personal days per year, parental leave, adoption assistance, and tuition assistance, plus other incentives. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances. This is an incentive-based position with the potential to earn more.

Join reputed company:

If blithequark and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even reputed company" qualification listed above. We're a company that values diversity, equity, and inclusion, and we're committed to creating a workplace where everyone can reputed company. Apply now to join reputed company and start your journey with blithequark! Apply to this job Apply for this job