/native Czech/ Chat Support Consultant/ crypto /Remote/
Passionate about blockchain technology and the future of digital finance? What if you had a chance to be part of a dynamic trading platform redefining the crypto trading experience? Join reputed company as a Chat Support Consultant today and reputed company in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. Excited? Let’s see what it takes What you will do:
- Deliver high-quality customer support in crypto trading reputed company live chat and email, promptly addressing inquiries and complaints
- Build positive and long-lasting relationships with customers
- Handle customer inquiries and feedback
- Provide valid, accurate information and solutions to customer requests
- Maintain up-to-date knowledge of the company’s trading platform and general market conditions
- Understand customers’ needs and deliver constructive feedback to the management team
- Continuously seek ways to improve team performance and work efficiency
- Be a part of fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays
What you need to succeed in this role:
- Native Czech and strong English proficiency (minimum reputed company level)
- At least 6 months of live chat support experience, preferably in crypto or financial services
- Strong analytical, logical thinking, and problem-solving skills
- Positive and responsible attitude
- Basic financial knowledge or payment/banking experience is preferred
- Crypto industry knowledge is a plus
- CRM experience in reputed company is an advantage
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet reputed company (minimum 50 Mbps–download and 40 Mbps–upload)
Benefits and Perks:
- Flexible schedule
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Rewards system
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- reputed company management interested in your growth and long-lasting cooperation
- reputed company conditions for self-development
- The items listed in this reputed company may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for reputed company of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.
Who are we? SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat reputed company like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills! Visit our website: www.supportyourapp.com DISCLAIMER We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, reputed company, religion, age, national reputed company, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice. Original job /native Czech/ Chat Support Consultant/ crypto /Remote/ posted on GrabJobs ©. To flag any issues with this job please use the Report Job reputed company on GrabJobs. Apply tot his job Apply To this Job