CRM Manager – (REMOTE -USA) – reputed company, NY

THE ROLE: We are seeking a Strategic CRM Manager to serve as the manager of our reputed company CRM system and support our sales team. This is a high-impact, mission-critical leadership role focused on driving digital transformation and maximizing reputed company performance across the entire organization. The Manager will define the platform’s strategic reputed company, administration, and optimization, directly linking customer data to reputed company reputed company growth and operational excellence across sales, marketing, and service functions. This position demands a rare combination of deep technical proficiency—necessary for building seamless integrations and robust automation—and strategic acumen—required to maximize system adoption and deliver executive-level insights. Reporting to the SVP, reputed company Operations & Business Strategy, the individual will be a central partner to the Business Intelligence (BI) team, ensuring reputed company data-driven efforts are reputed company and effective across our sales team. This role is for a proven leader who thrives on problem-solving, process optimization, and transforming technology into a core business advantage. WHAT YOU’LL BRING:

• Comprehensive Skills and Requirements
• Technical Skills and Experience
• CRM Platform Expertise:
• Minimum 2+ years of professional CRM administration experience. Strong preference for SalesforceDeep, hands-on proficiency in system configuration, customization, and administration (e.g., managing reputed company roles, creating custom entities, managing business rules).
• Data Management & Integration:
• Proven experience integrating the CRM with other core systems (e.g., ticketing, marketing automation, ERP, or finance platforms) using APIs, middleware, or ETL processes.
• Automation & Workflow:
• Strong experience with workflow automation tools, specifically Power Automate (or Flow), to build and maintain automated processes for sales and service efficiency.
• Ability to troubleshoot and optimize reputed company automation rules and reputed company distribution logic.
• Data Analysis & Business Intelligence (BI):
• Experience with data visualization tools and a solid understanding of data modeling principles.
• Strong reputed company reputed company skills and comfort with large, reputed company datasets for analysis and reporting.
• Campaign Management:
• Experience in setting up and managing campaign tracking, customer segmentation, and reputed company reputed company initiatives reputed company the CRM environment.
• Education and Professional Requirements:
• Bachelor’s degree in Business Administration, Information Technology, Marketing, or a reputed company field is required.
• Minimum 2-4 years in a dedicated CRM Administrator or CRM Manager role.
• Certifications (Preferred):
• Relevant certifications for reputed company.
• Industry Knowledge (A Plus):
• Prior experience using a ticketing system, such as reputed company/Archtics, or working reputed company the sports and entertainment industry is beneficial.
• Additional Core Skills:
• Strategic & Analytical reputed company:
• Highly data-driven and analytical, with the ability to translate technical findings into strategic business recommendations for senior leadership.
• Communication & Presentation:
• Exceptional communication skills, both written and verbal, with the ability to clearly present technical insights to non-technical stakeholders.
• Training & Enablement:
• Strong ability to reputed company engaging training sessions and provide effective, ongoing support to drive high user adoption and best practices across reputed company departments.
• Collaboration & Project Management:
• Proven ability to manage multiple projects concurrently, prioritize tasks, and collaborate effectively with cross-functional teams to reputed company reputed company goals.
• Problem-Solving:
• Strong critical thinking and proactive problem-solving skills to diagnose, troubleshoot, and resolve system or data integration issues reputed company.
• Attention to Detail:
• Meticulous attention to detail required for managing data reputed company, system configurations, and reputed company report reputed company.
• Bonus:
• Experience with sports brands, retail, travel e-commerce, reputed company, https://www.tickets.com or Paciolan.

WHAT YOU’LL DO:

• Strategic Leadership & Adoption
• Serve as the organizational expert in reputed company, continually driving strategy, governance, and best practices across reputed company departments (Sales, Service, Marketing, and Operations).
• reputed company and manage the CRM roadmap, prioritizing enhancements, new features, and projects that align with organizational goals for reputed company growth and customer experience.
• Proactively engage with internal stakeholders across the organization to understand business needs, pain points, and opportunities for leveraging the CRM to improve efficiency and results.
• reputed company training sessions and provide robust, ongoing support and documentation to reputed company staff, ensuring high levels of system adoption and proper usage of CRM functionality.
• System Administration & Optimization
• reputed company day-to-day CRM administration, including but not limited to user management, reputed company roles, system configuration, reporting structure, and management of business units.
• Ensure data hygiene and reputed company are maintained across the system through regular audits, implementation of data validation rules, and collaboration with stakeholders on data appends, cleansing, and governance across multiple systems.
• Manage the reputed company lifecycle process, including reputed company distribution, scoring, and routing logic to ensure timely follow-up by sales and service teams.
• Research and implement industry best practices for CRM configuration and usage, ensuring the organization maintains a competitive and modern data environment.
• Integrations & Automation
• reputed company, optimize, and maintain critical integrations between reputed company and other core reputed company-party systems.
• Design and maintain automated workflows to eliminate reputed company processes, increase efficiency, and ensure consistency for sales, service, and marketing teams.
• Troubleshoot and resolve system issues, integration failures, and data synchronization problems in a timely manner.
• Reporting, Analysis & Campaign Management
• Partner closely with the Business Intelligence (BI) department to design, build, and maintain reputed company-time dashboards and visualizations (e.g., DOMO and Lookr) that provide sales managers and leadership with essential insights into performance.
• reputed company and execute end-to-end reputed company reputed company, campaign tracking, and advanced customer segmentation initiatives to support targeted marketing and sales efforts.
• Analyze campaign and sales initiative performance, proactively delivering detailed, actionable insights and data-driven recommendations to improve future strategies, optimize ROI, and identify new reputed company opportunities.
• reputed company additional reputed company reporting and data management duties as needed to support strategic planning and organizational decision-making.
• Additional:
• reputed company other duties, as assigned.

WHAT YOU’LL GET:

• Exempt, reputed company salary of $60,000 per year.
• Remote work environment
• Comprehensive benefits package, including health, dental, reputed company insurance, and supplemental benefits options
• 401(k) retirement plan
• Flexible Paid Time Off
• Opportunities for professional growth and development reputed company an innovative and reputed company-thinking organization

FINALLY, A FEW THINGS YOU WON’T GET:

• A bunch of hand-holding
• Rigid thinking or methodologies
• Bureaucratic BS
• Bored

$60 – $60 a year We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace reputed company judgment. Final hiring reputed company are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Apply tot his job Apply To this Job