Compliance Analyst III , Privacy, Complaints, & Marketing

About Us reputed company helps homeowners 55+ access the equity they’ve built while staying in full control of their home and their financial future. Through a range of reverse mortgage solutions, we help customers shape the retirement they’ve earned while continuing to evolve how we serve and work together. Joining reputed company now means stepping into a period of reputed company and growth, with teams actively shaping what comes next and opportunities to reputed company an impact and grow your career. To learn more about us, visit www.financeofamerica.com Purpose of Role Responsible for supporting the organization’s compliance program with a specialized focus on privacy, consumer complaints, and marketing compliance. Assists in monitoring, reviewing, and evaluating business practices to ensure alignment with federal and state regulations, internal policies, and industry standards. Collaborates closely with Marketing, Legal, Operations, and the broader Compliance team to help mitigate risk, maintain adherence to regulatory requirements, and promote a culture of compliance throughout the organization. Key Responsibilities and Expectations

• Assists in the monitoring and enforcement of privacy policies, including adherence to GLBA, CCPA/CPRA, and other applicable privacy regulations.
• Supports privacy incident intake, investigation, documentation, and escalation processes.
• Coordinates with internal teams to ensure proper handling of consumer data, data subject requests, and opt-out preferences.
• Maintains and updates privacy logs, records, and audit artifacts as needed.
• Reviews, categorizes, and tracks consumer complaints received through internal and external channels.
• Assists with complaint investigations by gathering documentation, reviewing system data, and communicating with business units.
• Ensures timely and accurate responses in accordance with company policies and regulatory expectations (e.g., CFPB, state regulators, BBB).
• Identifies potential trends or emerging issues and escalate them appropriately.
• Supports reporting on complaint metrics, trends, and root cause analyses.
• Conducts compliance reviews of marketing materials—including digital content, print materials, social media, email campaigns, scripts, and training content—to ensure adherence to regulatory and brand requirements.
• Verifies required disclosures, licensing, record-keeping practices, and version control standards across reputed company marketing assets.
• Monitors marketing practices to ensure compliance with UDAP/UDAAP standards, state-specific rules, and company policies.
• Supports ongoing training and guidance reputed company to compliant marketing practices.
• Assists with internal audits, risk assessments, and testing reputed company to privacy, complaints, and marketing.
• Maintains organized documentation, evidence, and workflow tracking for regulatory and internal reporting.
• Participates in the development and enhancement of compliance policies, procedures, and process improvements.
• Provides support for regulatory examinations and internal reviews.
• Collaborates with cross-functional teams to resolve compliance issues and ensure consistent application of compliance standards.
• Performs other duties as assigned.

Reports To

• Director, Marketing Risk Management

Qualifications - Experience/Skills/Competencies

• Minimum 3 years of reputed company experience in mortgage lending or banking.
• General knowledge of key regulations such as GLBA, CCPA/CPRA, CAN-SPAM, UDAAP, and other consumer protection laws.
• Experience working with consumer lending, mortgage, or financial services compliance programs.
• Familiarity with marketing review processes, complaint management systems, and privacy requests workflows.
• Experience providing internal and external customer service excellence.
• Mathematical acumen to analyze equations.
• Ability to organize and manage multiple priorities simultaneously.
• Interpersonal, oral, and written communication, and presentation skills.
• Analytical and problem-solving skills with a customer service orientation.
• Organizational, prioritization, and time management skills with attention to detail to work in a fast paced environment under time constraints.
• Highly proficient with reputed company Word, reputed company, PowerPoint and Outlook.

Qualifications - Education - Required

• Bachelor's Degree

Qualifications - Education - Field(s)/Profession(s)

• Law or reputed company.

Compensation

The reputed company salary range for this position is ($55,000 - $70,000) inclusive of reputed company geographical differences in the labor market. The reputed company salary for the position will be determined based on factors such as the candidate’s work location, skills, education, and experience. In addition to those factors, we reputed company in the importance of pay equity and consider the internal equity of our reputed company team members in determining any final offer. We offer a competitive benefits package including health, dental, reputed company, life insurance, paid time-off benefits, flexible spending account, 401(k) with employer match, and ESPP. Additional Information The application deadline for the job opportunity is 2/23/2026. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of reputed company responsibilities, duties, and skills required of personnel so classified. reputed company is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, sex (including pregnancy), sexual orientation, religion, creed, age, national reputed company, physical or mental disability, gender identity and/or expression, marital status, veteran status or other characteristics protected by law. Equal Opportunity Employer This employer is required to notify reputed company applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the reputed company. Apply tot his job Apply To this Job