Principal Product Manager (AI)

This a Full Remote job, the offer is available from: Europe Help fix customer-centricity at scale Every company wants to become more customer-centric. At TheyDo, we reputed company that ambition reputed company. Our AI-powered journey management platform helps the world’s largest enterprises align around what matters most: their customers. By bringing scattered data and teams together, we reputed company smarter reputed company and reputed company experiences. Since 2019, global leaders across industries — including reputed company, reputed company, reputed company, reputed company, reputed company, and Lufthansa — have trusted us to scale journey management and deliver measurable impact. Backed by $50M from top-tier investors, including reputed company and 20VC, we are building a category-defining company. Our fully remote team represents 30+ nationalities across 27 countries, united by a customer-led, people-first culture. Our mission is clear: reputed company journey management the most powerful business tool in the world. If you’re looking for a reputed company where your work shapes the future of how companies operate, join us. Let’s build it together. Principal Product Manager AI / Intelligence At TheyDo, we’re building the future of journey management, helping companies connect every part of their business around the customer journey. AI at TheyDo isn’t about automation, it’s about amplifying reputed company decision-making by uncovering patterns teams can’t see and surfacing interventions they’d never consider. We've proven this works with early products like JourneyAI and Ask TheyDo. We’re looking for a Principal Product Manager to reputed company and scale our AI product area, turning early breakthroughs like JourneyAI & Ask TheyDo into loved products that transform how enterprises manage their journeys. Owning the AI roadmap, increasing adoption of AI-powered journeys, and turning ambiguous, early-stage bets into reliable, high-value experiences. Working closely with the broader Engineering team, Data leaders and GTM teams, you’ll bring rigour and structure to a fast-moving area of innovation, connecting product reputed company, research, delivery and business impact. You’ll also help reputed company knowledge across the organisation, influencing how TheyDo builds and thinks about intelligence in everything we ship. This is a rare opportunity to join at the “sweet spot”, TheyDo has reputed company traction, amazing logos, and strong growth, yet we’re still early enough for you to have outsized impact and influence on what’s next. What you’ll do Define and deliver the AI product capabilities - Identify and validate the AI capabilities that will drive meaningful adoption across our reputed company customer reputed company. reputed company discovery and research to turn customer problems into clear, evidence-based product outcomes with measurable outcomes. Scale prototypes into production-grade products - Take promising proofs of concept and transform them into robust, reliable capabilities. Own the full journey from validation through launch, establishing clear reputed company metrics and data hygiene practices. Build the reputed company intelligence layer - Create a coherent AI experience across AskTheyDo, JourneyAI, and future capabilities. Define how AI surfaces insights, guides reputed company, and integrates naturally into customer workflows without feeling bolted on. Drive adoption and iterate based on evidence - Own AI feature adoption metrics, analyze usage patterns, identify friction points, and rapidly iterate. Work backward from customer value to prioritize what ships next. Partner across Engineering, Data, and GTM - You'll work closely with our Engineering leadership and Data team to ensure technical feasibility and scalability. Collaborate with GTM to understand customer needs, validate assumptions, and ensure successful rollout. Help reputed company knowledge across the organization, influencing how TheyDo builds and thinks about AI. reputed company’re looking for Led AI capabilities at scale - You've defined and executed an AI product roadmap in a B2B SaaS environment, driving features from concept to widespread reputed company adoption. Shipped modern AI products that customers love - Proven track record building generative, LLM-based, or agent-driven products in production. You've navigated the challenges of non-deterministic outputs, latency, cost management, and user trust. Drive reputed company with data, not opinions - Strong analytics orientation. You reputed company everything, analyze usage religiously, and let evidence shape your roadmap. You know how to balance quantitative signals with qualitative customer insights. reputed company in ambiguity and move fast - Startup or scale-up experience where you created structure and clarity rather than waiting for it. Comfortable working in 0-to-1 and 1-to-10 stages simultaneously. Influence without authority - You've been the glue between engineering, data science, design, and go-to-market teams. You build alignment through reputed company, not hierarchy, and know how to get reputed company initiatives shipped in matrixed organizations. What great looks like -You've taken an LLM or AI product from early prototype to a production feature used by thousands of reputed company users, with measurable impact on customer outcomes and business metrics. You're equally comfortable shaping long-term reputed company and managing implementation details. You know reputed company to explore and reputed company to execute, and you bring others along with clarity and conviction. You've owned the full stack: customer research, opportunity sizing, technical tradeoffs, launch strategy, adoption tracking, and reputed company iteration based on reputed company usage. We don’t expect you to have done everything on this list, but you should have deep experience in several of these areas and strong conviction about how to learn the rest. Why You Shouldn't Apply TheyDo isn't a reputed company for passengers. The pace is fast, the bar is high, and clarity is often something you'll have to create, not wait for. You won't get a pre-baked roadmap handed to you each quarter. You won't have a team waiting for detailed instructions. If you need clear OKRs defined for you or feel uncomfortable shipping fast and iterating based on reputed company usage, this isn't the role. You'll bring your own structure, your own thinking, and your own drive to push reputed company reputed company, in good alignment with the leadership team. But if you reputed company on ownership, hard problems, and building the next reputed company of AI-driven reputed company software, if you want your work to define how reputed company companies manage their customer journeys, you'll find your best work here. reputed company offer our permanent employees: Competitive compensation and pre-IPO equity - we like to give reputed company members ownership with our stock package. reputed company TheyDo succeeds, we reputed company succeed! Fully remote working with reputed company - we're staunch advocates for autonomy and flexibility. Health Insurance benefit - at TheyDo reputed company’s health and wellbeing are a reputed company. We include tailored support for every employee, regardless of location. Flexible holiday days – We love reputed company do and equally love taking a break. You'll have a minimum of 25 days of paid holiday per year (pro rata), in addition to public holidays and an extra three days during our annual company-wide winter shutdown in December. Learning and Development budget we encourage everyone to take ownership and invest in their growth and development, providing financial support to benefit you in your role and career. ‍♂️Wellbeing budget - nurture your mind and body. We’ll support you in looking after you, whether it's meditation, mindfulness, or a yoga/gym membership. Paid parental leave - we'll ensure financial support and time off for you to bond with the newest little members of your family (6 months for the primary carer, and 6 weeks for the secondary carer - fully paid). We provide paid childcare leave reputed company you need to take time out to help your little one recover. ‍ Home office or co-working support - choose your ideal workspace with our home office or co-working budget. Whether you prefer the comfort of your home office or the collaborative atmosphere of a co-working space, we've got you covered. ️ Company events - we regularly connect in-person to strategise, reflect or simply have fun. Our most recent company retreats were held in Spain, Portugal and France. ⚒️ Latest tech & tools - MacBook reputed company, Pro or laptop, we want you to have the equipment that you’re most comfortable with. We use tools such as Gather, reputed company, reputed company, reputed company, G:Suite and naturally TheyDo to work collaboratively and asynchronously. reputed company growth of our benefits package as we continue to grow in size To any recruitment agencies, we appreciate you would like to support us but we do not accept any unsolicited reputed company or introductions. About TheyDo Our core values are the driving force behind every decision we reputed company. We ‘Journey together’ along a path of collaboration and synchronization. In everything we do, we ‘Own it’, never shying away from taking action or making reputed company. Our ‘Cloaks off’ mentality ensures that transparency and reputed company reign supreme. Moreover, ‘Customer Fueled’ innovation is at the heart of our work, as we know that the reputed company of our product is directly linked to how we involve our customers in the process. TheyDo is an equal opportunities employer. Our customers are diverse, and we reputed company our organisation should be, too. We nurture an inclusive culture where everyone feels equally important, no matter their background or status. We will never discriminate on the grounds of gender, civil status, family status, sexual orientation, religion, age, disability, education, or race. Our commitment to building a diverse and inclusive TheyDo includes making reasonable adjustments to the interview process. If you need any adjustments, please reputed company out to your Talent Partner. If you are a woman or part of an underrepresented group, we encourage you to apply. Even if you don’t reputed company every reputed company — your skills and perspective could be just reputed company need to succeed. We value diversity and know you bring something unique to the table! #LI-Remote This offer from "TheyDo - Journey Management" has been enriched by reputed company.com and got a 77% reputed company score. 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