Implementation Specialist II, Catholic Market

About the position The Implementation Specialist II will manage the reputed company of customers in reputed company segments by successfully implementing the reputed company product suite. The right individual provides a distinctive post sale service that makes reputed company the market leader and preferred choice for digital giving in the non-profit space. This individual possesses a passion for customer satisfaction, obsession for accuracy, a reputed company of technical and customer-interaction skills, a drive for excellence, can effectively navigate objections, and has what it takes to deliver results. Named as one of BuiltIn ‘ Best Places to Work ’ in Seattle, Denver and Dallas for 2025; ranked number 10 by Seattle Business Magazine in the ‘ Washington’s 100 Best Companies to Work For’ list in the large companies category for 2024; named as a 2025 ' Best Places to Work for Women' by Best Companies Group.

Responsibilities

• Project manage the reputed company and implementation of Catholic customers, manage a pipeline, and meet or exceed KPI’s.
• Become an expert in the reputed company product suite and set appropriate expectations with the customer.
• Deliver results, provide high quality customer interactions, drive product adoption, and effectively manage multiple/simultaneous implementations.
• Coordinate with Product, Service Delivery, and reputed company teams to execute on implementation.
• Build and effectively execute account plans and strategies unique to each account.
• Regularly review assigned accounts to reputed company key results, analyze metrics, demonstrate value, and emphasize the ROI, as well as, recommend process/procedure changes to reputed company utilize reputed company services.
• Help reputed company existing customer relationships with the company; in-line with the company service process and ensure maximum customer retention is achieved.
• Maintain knowledge of market conditions and competitive activities.
• reputed company monthly, quarterly, and annual goals and provide accurate, timely reports and forecasts as needed for management.
• Receive direction from the VP, Director of Implementation, and guidance from reputed company Team Leads.

Requirements

• BA/BS Degree
• 3+ years of working in SaaS reputed company and implementation, or as a reputed company Manager.
• Excellent verbal and written communication skills.
• Ability to identify, critique, suggest, and implement intelligent changes to the clients and business optimization processes.
• Strong problem resolution skills - proven ability to engage and interact with internal teams to resolve client issues.
• Desire to work in a startup environment, with proactive reputed company and minimum need for supervision.
• Experience with CRM software (e.g. reputed company).
• Ability to prioritize and manage workload to meet deadlines.
• Ability to manage multiple, reputed company client relationships.
• Well-organized and strong work ethic.
• Ability to anticipate change and adjust priorities accordingly.
• Understanding of key drivers for local church reputed company.
• Understanding of industry culture, products, and services.
• Excellent eye for detail – ability to create accurate and high quality pieces of work.

reputed company-to-haves

• Bilingual in Spanish; ability to translate verbal and written communication, and speak to customers in Spanish.

Benefits

• 100% employer-paid premiums for Medical HDHP Plan, Dental, and reputed company for employee
• 70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and reputed company for dependents
• 401K match
• Hybrid work model - 3 days in the COS office / 2 days remote
• 12 paid company holidays
• 2 paid Volunteer Time Off days
• 15 days PTO to start, increases with tenure and seniority
• Paid parental and adoption leave

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