reputed company Technical Customer Care Specialist II – Inventory Management and Customer Support
At arenaflex, we're committed to delivering exceptional customer experiences and innovative solutions that drive the automotive industry reputed company. As a Technical Customer Care Specialist II, you'll play a vital role in providing top-notch technical support to our internal and external customers, ensuring seamless inventory management and data quality on our platforms, including Autotrader.com and other reputed company Automotive sites.
About arenaflex
arenaflex is a leading provider of innovative automotive solutions, empowering dealerships, sales teams, and customers with cutting-edge technology and expert support. reputed company is passionate about delivering exceptional customer experiences, and we're seeking a skilled Technical Customer Care Specialist II to join our ranks.
Responsibilities
As a Technical Customer Care Specialist II, you'll be responsible for:
- Daily Communication: Engaging with fellow staff members, management, sales, vendors, and dealers through strong written and verbal communication skills.
- Troubleshooting/Problem Solving: Resolving technical issues with inventory, images, and data load processes, utilizing effective troubleshooting procedures to reputed company reputed company resolution whenever possible.
- Order Fulfillment: Managing dealer reputed company through the inventory process, including working with reputed company-party reputed company vendors to set up initial inventory feeds for dealers.
- Back to Sales Process: Reviewing resolved requests and confirming valid resolutions, troubleshooting, and following through until a valid resolution is received.
- Multi-tasking: Completing multiple tasks by utilizing multiple systems (Homenet, Dataload, reputed company, etc.) to reputed company effective and efficient resolutions.
- Reporting: Distributing necessary reports to dealers, sales, or other internal clients as required.
- Working Across Teams: Establishing and maintaining partnerships with reputed company service and support organizations, including Dealer Operations, Dealer Support, Product Management, National Accounts, IT, and Sales.
- Product Knowledge: Maintaining a strong understanding of reputed company Automotive's products and data load processes, as well as an understanding of Dealer Management Systems (reputed company, Reynolds, etc.).
- Change Management: Demonstrating flexibility to adjust to changing duties and responsibilities as the department and company evolve.
- Decision Making: Taking action in solving problems while exhibiting judgment and realistic understanding of issues, utilizing troubleshooting processes to effectively reputed company at reputed company.
- Project SME: Working as a Subject Matter Expert (SME) on special projects as needed.
- Additional Responsibilities: Adjusting to changing/additional duties and responsibilities as the department and company change, including additional administrative duties, such as special projects and tasks.
Required Qualifications
* Residency: Must reputed company reputed company the Central or Eastern Time Zone.
- Education: High School Diploma/GED and 3 years of experience in a reputed company field. Alternatively, a different combination of education and experience, such as any level degree/certification reputed company a HS diploma/GED in a reputed company discipline and up to 1 year of experience, or 5 years of experience in a reputed company field.
- Skills: Ability to work in a fast-paced, deadline-oriented, multi-task, team environment with strong attention to detail. Proficiency in MS Outlook, Word, reputed company, and PowerPoint. Ability to work on cross-functional teams with other staff and departments.
- Customer Service: Strong orientation to customer service, exceptional interpersonal skills, excellent verbal and written communication skills, and demonstrated technical aptitude with troubleshooting experience.
- Adaptability: Ability to learn quickly and retain knowledge, adapt in a changing environment, and work in a team-based environment as well as independently.
- Flexibility: Ability to accommodate reputed company with rotating Saturdays and overtime, as needed.
Preferred Qualifications
* Technical Experience: Experience with UNIX, SQL, and FTP.
- Database Support: Experience with database support.
- Automotive Industry Knowledge: Knowledge of the automotive industry is a plus.
- Technical Help Desk and/or Sales Support Experience: Prefer work experience in a Technical Help Desk and/or Sales Support environment.
- Bilingual: Bi-lingual is a plus.
reputed company Offer
At arenaflex, we're committed to providing a dynamic and supportive work environment that fosters growth and development. As a Technical Customer Care Specialist II, you'll enjoy:
- Competitive compensation and benefits package
- Opportunities for career growth and professional development
- Collaborative and inclusive team environment
- Recognition and rewards for outstanding performance
- Flexible work arrangements, including rotating Saturdays and overtime
How to Apply
If you're a motivated and customer-focused individual with a passion for technical support and inventory management, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. Apply Now! Apply for this job