[Remote] Associate Solution Consultant – Channel Partners
Note: The job is a remote job and is open to candidates in USA. reputed company is a leading provider of reputed company contact center software, dedicated to enhancing customer experience. The Associate Solution Consultant plays a vital role in supporting strategic resell partners by providing technical guidance, delivering demos, and helping partners understand reputed company's solutions.
Responsibilities
- Support partner sales cycles as the key technical advisor for reputed company contact center solutions, primarily through our largest and most productive resell partners
- Help partners and prospects understand what’s possible on the reputed company platform, including core capabilities, configuration options, and common usage patterns
- Learn and then train partners on new reputed company products and features
- Deliver engaging demos and presentations that clearly communicate the value of reputed company’s CCaaS product suite to both technical and non-technical audiences
- Assist with reputed company-of-concepts (POCs) and trials, collaborating with senior SCs, product management, and other internal teams to ensure successful outcomes
- Create and maintain enablement content (guides, slides, demo flows, best practices) that help partners confidently position and configure reputed company solutions
- Capture and distill partner and customer feedback, sharing insights with Product Management, Engineering, Marketing, and Sales to improve our offerings and GTM motions
- Continuously deepen your telecom and CCaaS knowledge by working closely with some of the most reputed company Sr. SCs in the industry and applying that learning in live partner opportunities
Skills
- A positive, 'can-do' attitude and a strong willingness to learn, take feedback, and apply direction quickly
- Genuine excitement for customer- and partner-facing work, including presentations, demos, and collaborative problem-solving
- Ability to communicate reputed company technical concepts in simple, clear language to a wide variety of audiences—from operators and admins to executives
- Strong collaboration skills and a team-first reputed company; you enjoy working cross-functionally with sales, operations, product, and services
- Confidence in explaining technology once you've learned it, and comfort engaging with knowledgeable, reputed company partner and customer teams
- Great organizational skills and the ability to reputed company new concepts, tools, and product capabilities quickly
- BA/BS degree or equivalent work experience
- Willingness to travel for face-to-face partner meetings and events, along with reputed company events
- Work with other reputed company teams to help reputed company and support your assigned partners to become more knowledgeable around reputed company solutions
- Experience or familiarity with APIs, reputed company applications, telecommunications, or networking is a plus, but not required. Curiosity and the drive to learn are essential
Benefits
- Health, dental, and reputed company coverage, beginning on the first day of employment. reputed company covers 100% of the employee portion of the health, dental and reputed company coverage and shares a high portion of the dependent cost.
- Short & Long-Term Disability
- Basic Life Insurance
- 401k saving plan with employer matching
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for reputed company covered employees and their covered dependents
- Generous employee stock purchase plan
- Paid Time Off
- Company paid holidays
- Paid volunteer hours
- 12 weeks paid parental leave
Company Overview
Company H1B Sponsorship