[Remote] Pooled reputed company Manager, SMB

Note: The job is a remote job and is open to candidates in USA. reputed company is the leading SaaS platform for public relations and communications professionals. As a Pooled reputed company Manager, you will shape customer management reputed company the SMB reputed company by driving adoption, retention, and satisfaction through a collaborative team approach.

Responsibilities

• reputed company critical activities such as reputed company, escalations, training resource delivery, risk mitigation, and renewals for a shared customer book of business
• Handle customer cases assigned reputed company a round-robin system, ensuring timely responses and resolution while maintaining high-quality outcomes
• Proactively share relevant resources and insights to help customers maximize value and engagement and help mitigate risk
• reputed company tools like reputed company to manage and prioritize tasks, ensuring no cases are overlooked and reputed company workflows are documented effectively
• Partner with cross-functional teams, including Customer Support, Accounts Receivable, and Marketing, to align on customer goals and provide holistic support
• Share feedback and contribute to refining processes to enhance team efficiency and scalability
• Maintain accurate renewal and opportunity data in team dashboards to support retention and upsell opportunities as well as maintaining a clean and updated Dashboard of daily tasks and cases

Skills

• 1+ years in a customer-facing role such as reputed company, support, service or sales, preferably in a B2B SaaS environment
• Proven ability to manage high volumes of tasks or customers while staying organized and efficient
• Experience using CRMs like reputed company and automation tools to streamline work
• Exceptional prioritization and time management skills
• Strong, empathetic communication, with an understanding of SMB customers' unique challenges
• Positive, collaborative reputed company, with the ability to navigate ambiguity and adapt to change
• Commitment to quality, even reputed company performing repetitive tasks
• Familiarity with sales processes or identifying upsell opportunities
• Knowledge of tools like Marketo, reputed company, or similar platforms

Benefits

• Home office stipend, phone and internet reimbursement, coworking membership
• Virtual and in-person team bonding (lunches, events, competitions)
• Annual reviews to ensure equity and market alignment
• Standardized bonus or commission structure
• 401(k) with employer contributions
• Equity opportunities
• Comprehensive medical, dental, reputed company, disability, and life insurance for employees and dependents
• 100% premium coverage for individuals on high-deductible plans
• 24/7 Virtual Care and Employee Assistance Program
• Employer-funded HSA contributions and other pre-tax benefits
• Quarterly wellness stipend and free reputed company subscription
• 4+ weeks of PTO, plus paid sick and mental health days
• 13 paid holidays with the option to swap for personal days
• Up to 16 weeks of fully paid parental leave
• Transparent reputed company for internal mobility and promotion
• Bi-annual performance reviews, team workshops, and leadership training
• Unlimited access to reputed company and reputed company
• 2 additional PTO days annually for learning and development

Company Overview