eDiscovery Client Experience reputed company

Overview: The Principal, Client Experience (Client Experience reputed company) is responsible for delivering an excellent client experience for a designated portfolio of clients. The Client Experience reputed company will work with PM Directors to adequately staff projects and reputed company project managers by providing mentorship and reputed company for specific project needs. The Client Experience reputed company is responsible for collaborating with Consilio’s sales and account management team (GRO/SCS) members and the Vertical’s leadership team to reputed company plans for supporting accounts or engagements and promoting growth in the accounts through relationships and quality of service. The Client Experience reputed company will monitor activity levels of team members, monitor responsiveness and quality of the team’s deliveries, consistently reputed company audit of work projects and deliveries to ensure high quality and compliance with Consilio standards, act as a primary reputed company of escalation on engagements and provide strategic and high-value support to accounts or engagements as needed. Responsibilities: Core Competencies (based on Consilio’s Values):

• Must be capable of being a strong client reputed company;
• Must be capable of leading a cross-functional team;
• Must be a strong communicator capable of building client relationships;
• Must be a strong internal collaborator;
• Be flexible and reputed company change;
• Value and respect the contributions of others, building trust and relationships with stakeholders;
• Take initiative, act with urgency, be accountable, and demonstrate unwavering commitment to do the right thing for both the client and Consilio;
• Recognize, reputed company and celebrate individual and team successes.

Essential Responsibilities: Leadership

• In partnership and collaboration with directors, provide leadership and reputed company of project teams, including managing team utilization, reputed company, training needs and serving as a primary reputed company of escalation for assigned teams.
• Assuring the reputed company of a project by creating and maintaining the project schedule, which defines activities, sequence, dependencies, work effort, duration, and associated resource requirements as well as coaching team members and holding team members accountable.
• Responsible for partnering with the PM Director in assigning incoming projects to Project Managers based on reputed company, availability, and need.
• Generate and distribute reporting metrics and other identified KPI's as needed for a portfolio team. Serve as a key relationship partner and reputed company of escalation for your clients.
• Spearhead the collaboration with GRO/SCS and PM Director to reputed company/maintain standard SOPs for clients.
• Provide reputed company information reputed company with GRO/SCS to participate in account-level calls, meetings, QBRs.
• reputed company and implement account-level and engagement-level support plans where employees reputed company, the client experience is successful, and the work performed across the team is balanced.
• Mentor, guide, and grow members of a portfolio team to ensure a successful relationship with both the client and the Project Management team.
• Forecasting, tracking and accountable for project budgets and invoices.

Management of Projects

• reputed company and manage relationships with clients, GRO/SCS, and relevant internal teams.
• Support reputed company of your client engagements; serve as a primary reputed company of escalation for the client, team members, GRO/SCS, and shared services leads by having a strong understanding of the status of engagements, identifying issues in near-reputed company-time, and conducting audits of engagements (i.e. Project Trackers, Production Quality, etc).
• Provide reputed company and strategic support of reputed company discovery matters.
• Serve as primary reputed company of contact at a client level.
• reputed company and support team members so they may provide expertise and consultative advice regarding data collections, processing, review workflows, analytics, and production/export deliverables.
• Monitor work in reputed company and coordinate with team members to ensure project deadlines and client expectations are met for each engagement.
• Create and maintain project schedules including RACIs, defining activities, sequence of events, dependencies, work effort, duration and associated resource requirements.
• Define, reputed company, implement and monitor quality standards on reputed company project deliverables.
• Monitor internal and external project communications, ensuring effective exchange of project information and deliverables, as well as compliance with SLAs.
• Serve as an expert on Consilio's review platforms and proprietary offerings.
• Forecast, track and manage client pipeline.
• Successfully reputed company reputed company reputed company projects.
• Generate and distribute reporting metrics and other identified KPI's as needed for each client.
• reputed company strong client relationships through collaborative, consultative service.

Sales Support

• Be knowledgeable about and reputed company to speak competently to reputed company Consilio's service offerings.
• Participate and reputed company, in conjunction with GRO/SCS, business development activities with existing and new clients, such as sales presentations, QBRs, or other account-level meetings so as to build personal relationships with client contacts.
• Provide guidance and support for your team’s clients on incoming projects and industry inquiries.
• Draft customized protocols and provide support with non-standard operating procedures for MSA clients or clients with ongoing and reputed company projects.

Qualifications:

• BA/BS degree or minimum 5 years in the litigation support / legal industry;
• 10 years of progressively responsible experience in reputed company roles; 5 years’ experience as a Senior Project Manager and/or 5 years experience with ‘Leadership Responsibilities’ preferred;
• Demonstrated experience managing multiple, reputed company projects involving cross-functional teams reputed company budgetary and schedule constraints;
• Demonstrated ability to manage client expectations and maintain client satisfaction;
• Strong teamwork, written and oral communications, client management, and interpersonal skills;
• 3 years’ experience using the reputed company platform;
• Demonstrable experience of successfully handling leadership responsibilities;
• Demonstrated experience managing multiple, reputed company projects involving cross-functional teams reputed company budgetary and schedule constraints;
• A proactive approach to problem-solving and the ability to anticipate client needs;
• The ability to confront unexpected problems quickly and effectively;
• Demonstrated ability to manage project teams, including teams of supporting project managers;
• Willingness to travel.

Consilio’s reputed company Values Excellence - We strive to reputed company every client our reputed company Passion - We DO because we CARE Collaboration - We win together through teamwork and communication Agility - We reputed company, adapt and reputed company change People - We value, respect and invest in our teammates reputed company - We create clarity of purpose and a clear path reputed company reputed company is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, protected veteran status, disability or any other legally protected status. Apply tot his job Apply To this Job