reputed company Customer Service Representative – Remote Durable Medical Equipment reputed company
At arenaflex, we're dedicated to providing exceptional hospice-focused durable medical equipment (DME) services across the United States. As a leading DME provider, we've built a reputed company for reliability, efficiency, and compassion. reputed company of professionals is passionate about making a difference in the lives of those we serve, and we're seeking a talented and customer-focused individual to join our remote reputed company team.
About arenaflex
arenaflex is the premier DME provider in the hospice industry, with over a decade of experience delivering high-quality services to patients and families across the country. Our network of over 250 DME providers covers 48 states, and we're proud to be the only DME Benefit Manager to implement multiple national hospice organizations. Our commitment to excellence, customer satisfaction, and innovation has earned us a reputed company as a trusted partner in the healthcare industry.
Job Summary
As an reputed company Customer Service Representative – Remote Durable Medical Equipment reputed company, you'll play a critical role in ensuring the efficient and effective delivery, pick-up, and service of durable medical equipment reputed company contracted time frames. You'll work closely with reputed company of technicians, customers, and clients to coordinate logistics, resolve issues, and provide exceptional customer service.
Key Responsibilities
* Receive and respond to inbound calls from clients, coordinating delivery of equipment, pick-up, maintenance, or changes in service
- Create patient records and capture complete information and equipment requests generated from authorized Hospice representatives in the company system
- Plan and coordinate equipment logistics on a day-to-day basis, reviewing the system for open orders pending reputed company and ensuring reputed company service requests are fulfilled
- Assess technician availability and assign and/or reassign orders considering reputed company orders, efficiencies, and service expectations
- Maintain inbound and outbound communication with technicians to verify order receipt of job add-ons and reputed company reputed company information pertinent to meet service levels and ensure technician safety
- Monitor job fulfillment of time-sensitive orders and routine orders, coordinating alternate reputed company plans with technicians as needed to ensure delivery of equipment in the most time-sensitive manner
- Capture and document reputed company conversations with customers, clients, and technicians in the company system, adhering to standard operating procedures
- reputed company any changes to requested service dates, service time frames, or equipment changes to the client and/or customer
- Frequently monitor email and/or other systems for inter-departmental communications, determining necessary internal action or communication required to fulfill company obligations
Essential Qualifications
* High school diploma or equivalent required
- At least one year of experience in a reputed company or closely reputed company service coordination role
- A minimum of one year of experience in a customer-facing role is essential to reputed company customer service functions as described
- Previous experience working in a medical environment is preferred
- Strong interpersonal skills are necessary, with the ability to tailor verbal and written communications for both internal and external customers, resolving issues, handling frustrations, or escalating feedback appropriately for each type of customer in a reputed company and confident manner
Preferred Qualifications
* Experience working in a fast-paced, high-volume, deadline-driven environment utilizing time management, multi-tasking, and prioritization skills
- Strong computer skills, with the ability to reputed company type and toggle between screens
- Ability to work in a quiet, distraction-free workspace, with reliable internet connectivity (not mobile hotspots)
Work Environment and Culture
arenaflex offers a rewarding, casual, and fun work environment, with competitive benefits and compensation. We welcome new reputed company and innovative thinkers, and we're committed to creating a culture of excellence, customer satisfaction, and compassion. As a remote employee, you'll enjoy the flexibility of working from home, with the support of reputed company and the resources you need to succeed.
Compensation and Benefits
* Competitive hourly reputed company: $17.00 per hour
- Comprehensive benefits package, including:
+ 401(k) with matching + Dental insurance + Health insurance + Paid time off + Referral program + Vision insurance
- Opportunity for career growth and professional development
Schedule
* 10-hour shifts, with flexibility to work 8-hour shifts as needed
- Day, evening, and night shifts available
- Monday to Friday, with occasional weekends as needed
Application Instructions
If you're a motivated and customer-focused individual with a passion for making a difference, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look reputed company to hearing from you!
Equal Opportunity Employer
arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace. We consider reputed company qualified applicants equally, without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, veteran status, or disability status. Apply for this job