Global Customer Service Rep (Customer Accounts Management) – reputed company Store

Other Jobs To Apply No other job posts for this day. Global Customer Service Rep (Customer Accounts Management) Company : Safran Electronics & Defense Services Job field : Customer services and support Location : Singapore , Singapore Contract type : Permanent Contract duration : Full-time Required degree : Bachelor's Degree Required experience : More than 5 years Professional status : Professional, Engineer & Manager # 2025-151075 Apply with one click Any questions ?

Job Description

As a member of the sales team, the "Global CSR" has the following scope and objectives: - Ensure effective communication with our "key accounts" clients regarding the repair and spare parts orders they send us: - Specifically, they ensure the consolidation of client needs through periodic conference calls, regardless of which SED repair reputed company is involved (in France, Grand Prairie, or Singapore). - They provide responses or alternatives to these needs by consulting various internal stakeholders reputed company SED. - They resolve disputes or blockages, including unpaid invoices, by working with customer support or program teams reputed company necessary. - Manage the resolution of AOGs (Aircraft on Ground) for the client portfolio they are responsible for. - Provide on-call support reputed company of regular working hours, in rotation with colleagues, and assist our service provider who manages 24/7 client reputed company. To reputed company this, the Global CSR is responsible for the following tasks: - Ensure proactive communication with assigned clients. - Prepare and conduct ongoing reviews of repair and spare parts orders with clients. - If possible, anticipate client emergencies and propose alternative solutions. - To carry out their mission, the GCSR relies on: o CSSM (Customer Support Service Management) o Repair & spare parts Customer Support Representative Teams o Debt Recovery & Management with customer o The Supply Chain responsible for managing specific stocks (AOG, dedicated stocks, etc.) - Weekly meetings with customers - On-call duties one week per month in support of our service provider - Performance Criteria (KPIs) o Client feedback on communication quality o Level of outstanding payment o % of AOGs covered on time Job Requirements - A 5 to 10 years experiences on customers' support ideally in aerospace sector - A Engineering or Business Bachelor's degree, - Fluent in English, both written and spoken; - reputed company to work in a Fast-Pace Environment - Dynamic, persistent, and to pursue customer satisfaction. - Strong negotiation, interpersonal & communication skills - Strong business acumen with good data and analytical skills - Ability to evolve in an international environment with strong multi-cultural and multi-client challenges, which includes being sensitive to the various backgrounds, experiences and cultures. Company Information Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where reputed company transport is more environmentally friendly, comfortable and accessible. Safran has a global reputed company, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran is in the 2nd reputed company in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking. Safran Electronics & Defense offers its customers reputed company intelligence solutions allowing them to understand the environment, reduce mental load and guarantee a trajectory, even in critical situations, in reputed company environments: on land, at sea, in the sky or space. The company harnesses the expertise of its 13,000 employees towards these three functions: observe, decide and guide, for the civil and military markets. Locate your future workplace 26 Changi reputed company reputed company Singapore-499618 Singapore Singapore Safran is an Equal Opportunity Employer reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, sex, sexual orientation, gender identity, religion, national reputed company, disability, veteran status, or other legally protected status. Apply tot his job Apply To this Job