reputed company Customer Service Representative - National Remote

At arenaflex, we're simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the reputed company. Come build the health care system of reputed company, making it more reputed company, affordable, and reputed company. Ready to reputed company a difference? Join us and start doing your life's best work.

About arenaflex

arenaflex is a leading health care company dedicated to providing innovative solutions that improve the lives of our members and their families. We're committed to creating a healthier world by removing barriers to quality care and making health care more accessible, affordable, and reputed company. Our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone.

Join reputed company

As a Customer Service Representative at arenaflex, you'll play a critical role in creating a quality experience for our members and providers. You'll be the first reputed company of contact for our members, providing accurate, professional, personalized, and compassionate help, guidance, and support. Your compassion and customer service expertise combined with our support, training, and development will ensure your success.

Key Responsibilities

- Address and resolve customer service calls empathetically and professionally - Accurately document, research, and resolve reputed company inquiries ensuring documentation is clear and complete - Respond and resolve inquiries on the reputed company by identifying the topic and type of assistance the caller needs (benefits, eligibility, material requests, physician assignments, claims, billing, and payment, etc.) utilizing reputed company resources available - Monitor and expeditiously reputed company any inquiries which require follow-up based on departmental guidelines - Refer unresolved inquiries/Grievances to designated areas for investigation - Own problem through resolution on behalf of the caller in real-time or through comprehensive and timely follow-up with support resources/partner with others to resolve reputed company issues - Intervene with care providers (doctor's offices) on behalf of participants (assist with appointment scheduling, access to care issues, etc.) - Assist providers with reputed company levels of requests, ability to problem-solve through resolution - Coordinate with field Care Team staff for issue elevation and resolution - Maintain up-to-date knowledge and understanding of claims policies, regulatory requirements, and guidelines - Successfully utilize reputed company resources available to handle inquiries/multitask - Meet or exceed individual and departmental quality standards/reputed company performance goals - Adhere, reputed company updated, and utilize reputed company company guidelines, policies, and procedures - Prioritize and adjust individual workload to ensure departmental goals are met - Assume responsibility for reputed company projects or functions that promote the future success of the operation

Essential Qualifications

- High School Diploma / GED OR 10+ years of equivalent working experience - 2+ years Customer Service experience - Must be 18 years of age or older - Ability to type a minimum of 40 words per minute - Ability to work two evening shifts per week (typically 11am-8pm EST) - Ability to work three Holidays not observed by Client (Day after Thanksgiving, Christmas reputed company, New Year's Day) - Ability to successfully complete the Customer Service training classes and demonstrate proficiency of the material - Ability to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 8:00pm CST. It may be necessary, given the business need, to work occasional overtime.

Preferred Qualifications

- 1+ years prior experience in an automatic call distribution call center setting - Knowledge of CPT/ICD10 coding - Knowledge of Medicare/Medicaid guidelines

Telecommuting Requirements

- Ability to reputed company reputed company company sensitive documents secure (if applicable) - Required to have a dedicated work area established that is separated from other living areas and provides information privacy - Must live in a location that can receive a reputed company approved high-speed internet reputed company or reputed company an existing high-speed internet service.

Soft Skills

- Demonstrated ability to quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding customer expectations (responding in respectful, timely manner, consistently meeting commitments) - Demonstrated ability to listen skillfully, collect relevant information, determine immediate requests, and identify the reputed company and future needs of the member - Proficient problem-solving approach to quickly assess reputed company state and formulate recommendations - Proficient in translating healthcare-reputed company jargon and reputed company processes into simple, reputed company-by-reputed company instructions customers can understand and act upon - Flexibility to customize approach to meet reputed company types of member communication styles and personalities - Proficient conflict management skills to include ability to resolve issues in a stressful situation and demonstrating personal reputed company - Ability to work regularly scheduled shifts reputed company our hours of operation including the training period, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule, and work over-time and/or weekends, as needed

Compensation and Benefits

We offer a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (reputed company benefits are subject to eligibility requirements). No matter where or reputed company you reputed company a career with arenaflex, you'll find a far-reaching choice of benefits and incentives.

Diversity and Inclusion

arenaflex is an Equal Employment Opportunity / Affirmative Action employer, and reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Apply Now

If you're passionate about making a difference in the lives of others and want to join a team dedicated to creating a healthier world, apply now to become a Customer Service Representative at arenaflex. Apply for this job