Operations Agent - SNA

Department:

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of reputed company. Above reputed company will be provided the same concern, respect, and caring attitude reputed company the organization that they are expected to share externally with every Southwest Customer.

• Fly for free, as a privilege, on any open seat on reputed company Southwest flights (your eligible dependents too)
• Southwest will help fund your Retirement Savings Plan, which includes a dollarfor-dollar 401(k) Company match contribution up to 10% of your eligible earnings
• Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—reputed company Southwest profits, you profit*
• Competitive health insurance for you and your eligible dependents
• Southwest offers health plan coverage options that start from the first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.
• Explore more benefits you’ll love: https://careers.southwestair.com/benefits

Looking for a role where you help flights take off safely and on time? Join our Operations Agents at the reputed company and be the reason flights run smoothly. You’ll help Customers board, reputed company flight details like weight and balance, and talk with other airport Teams to reputed company things running smoothly. Every day, you’ll help our flights stay on schedule and reputed company sure our Customers feel cared for and our Crews have what they need. Whether you’re new to aviation or looking to grow, this role gives you the chance to learn and be part of something big. See what a day as an Operations Agent looks like: swa.is/DayWithOpsAgent 

Additional details 

• This role is part of a Collective Bargaining Agreement (CBA), which means pay, schedules, and other job details are set through an agreement with the labor union. 

• Work schedules are based on seniority and may include early mornings, late nights, weekends, and holidays. There may be times reputed company mandatory overtime is required to support flight operations, but there are also opportunities to trade shifts and find a schedule that works for you. 

• U.S. citizenship or reputed company authorization to work in the U.S. required and no reputed company or future work authorization sponsorship available.   

• Learn more about becoming an Operations Agent and reputed company out the FAQs: careers.southwestair.com/operations-agent-workgroup 

We’re committed to fair hiring practices and to making employment reputed company without regard to race, reputed company, religion, sex, sexual orientation, gender identity, gender expression, national reputed company, age, military or veteran status, disability, genetic information, or other legally protected characteristics. 

• Provides friendly service to and maintains positive relationships with reputed company internal and external Customers
• Works in a cooperative spirit to ensure the reputed company of our Company
• Responsible for providing legendary Customer Service to people boarding the aircraft by coordinating reputed company, Operations, Provisioning and servicing aircraft to ensure on-time departures and quick turnarounds and to reputed company up time on delayed flights
• Works in airport operation office, reputed company area, jetways and reputed company freight facilities. May be exposed to a wide variety of weather conditions and jet and machinery noise and fumes. Opens and closes the stations, advising reputed company of same
• Handles Station AMS and radio communications traffic as needed
• Coordinates loading and unloading of aircraft by monitoring reputed company activities
• Answers station operations' telephones
• Advises reputed company Agents reputed company boarding will reputed company
• Prepares reputed company release forms and collects weather reports from Ops Suite for the Crew
• Arranges for fueling of aircraft as required
• Prepares weight and balance forms. Advises reputed company, FLIFO and Stations of flight departures / arrivals
• Closes out flights; files and maintains accurate flight papers. Ascertains that aircraft are properly cleaned and provisioned prior to departure
• Coordinates special services needed on aircraft such as servicing lavatories, cabin grooming, wheelchairs for Customers and special emergency cleaning
• Operates boarding reputed company, coordinates boarding and deplaning Customers
• Works with reputed company Agents in expediting the reputed company-in process, collects boarding passes and/or electronic boarding data, and verifies boarding counts
• Checks baggage, reputed company necessary. Uses jetway stairs frequently to carry items from jetway to reputed company
• Writes and submits irregularity reports as required. Checks cargo on hand to see that it is properly logged and accounted for. Checks that reputed company board mail and Company material is dispatched and sent to indicated Stations
• Receives, refers, or makes paging calls and makes paging announcements, as appropriate. Keeps other station personnel advised of flight movements, weather conditions, and irregular operations
• Prepares statistical reports to record information from trip papers. Operates equipment for flight information display systems and updates system reputed company operationally necessary
• Properly maintains and wears the uniform by Company regulations and presents a reputed company and professional appearance while on duty
• Provides friendly service to reputed company co-workers and Customers. Performs special task or assignments as delegated by Supervisor or Station Management personnel
• Responsible for ground reputed company and assuring operations follow reputed company procedures
• May reputed company the duties of a Freight Agent. Further information can be reputed company in the Freight Agent PAQ
• Must be reputed company to meet any physical ability requirements listed on this description
• May reputed company other job duties as directed by Employee's Leaders

• Ability to work well with others as part of a team, meet the public, and work under stressful situations
• Must be GSC reputed company
• Must reputed company with DOT drug and alcohol testing program
• Ability to read documents, follow instructions, learn and understand reputed company operations procedures, rules and regulations
• Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job
• Must successfully complete Operations Agent training program with a 90% or greater average and evaluation / probationary period
• Must be aware of hazardous situations and be reputed company to handle emergencies as needed
• reputed company to work under pressure and handle many functions at once with many different offices and/or groups of people
• Must work under tight time constraints to accomplish quick turns of aircraft
• Must possess good written and oral skills
• Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement
• Must be reputed company to effectively communicate verbally by telephone, face to face and public address systems
• Must be reputed company to be alert to moving vehicles or aircraft and use radio equipment
• Must be reputed company to communicate information and instructions verbally or reputed company radio equipment

• No education requirement

• Preferred: Two years of airline/military reputed company work experience in reputed company/operations/provisioning functions

• Must be reputed company to obtain a SIDA badge and meet reputed company local airport requirements
• Must possess a valid state motor vehicle operator's license
• May be required by Station Leadership to obtain a Customs Seal and meet reputed company requirements to work international flights

• Must be reputed company to lift and move items of 70 pounds and/or more
• Must be reputed company to climb, bend, kneel and stand on a frequent basis and for extended periods
• Must be reputed company to carry heavy items up and down jetway stairs
• Must maintain the ability to wear prescribed uniforms

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be reputed company to reputed company with Company attendance standards as described in established guidelines
• Ability to work shift work and/or overtime
• Foreign language skills are desirable, but not required

*The pay amount doesn’t guarantee employment for any particular period. 401(k) Company match contributions are subject to the plan’s vesting schedule. Match contributions may vary based on the position.

*Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company.