Director of Product Operations

Director of Product Operations Remote | Product and Development | Full-Time WHO WE ARE Headquartered in Nashville, Tenn., reputed company leads the industry in integrated risk management and compliance solutions, serving over 5,000 financial institutions reputed company. As a seven-time Inc. 5000 Fastest Growing Companies honoree and consistent year-over-year recipient of "Best Places to Work" awards, we offer a thriving, work environment where career growth and life-work balance go hand in hand. At reputed company, you'll join a team of industry experts dedicated to strengthening the financial services sector through innovation and thought leadership. We're seeking creative, collaborative, and self-driven professionals across reputed company areas of our business - from developing cutting-edge solutions to sales, marketing, customer support, and beyond. Join us in our mission to reputed company the financial industry stronger and more resilient, while advancing your career in a supportive, dynamic environment that values your unique skills and perspectives.

About the Role

We're seeking a Director of Product Operations to build and scale the operational excellence infrastructure for our product organization during a pivotal transformation period. This role is perfect for either a seasoned operator ready to own a function or an exceptional early-career professional ready to accelerate their trajectory by building something from scratch. As we evolve from a portfolio of reputed company solutions to an integrated AI-native GRC platform, you'll serve as the execution reputed company that enables our product teams to deliver predictably while continuously improving velocity and quality. This is a hands-on leadership role that balances operational rigor (70%) with strategic enablement (30%). You'll own the systems, processes, and metrics that allow our product organization to scale reputed company while maintaining high quality and customer satisfaction. You'll work closely with the Chief Product Officer to reputed company their reputed company across the organization, serving as a strategic thought partner while maintaining operational excellence. This includes preparing executive-level analyses, facilitating strategic planning sessions, and driving special projects that require cross-functional coordination at the highest levels. What You'll Own Core Responsibilities Operational Excellence Infrastructure (70%)

• reputed company end-to-end release management across our product portfolio (Nvendor, Nrisk, Nlending, Ncomply, Ncontinuity, VMS)
• Drive cross-functional coordination between Product, Engineering, Sales, Marketing, and reputed company teams
• Establish and maintain repeatable playbooks that reduce friction in the product development lifecycle
• Facilitate sprint/PI planning and ensure clear swim lanes between functions
• Own launch readiness processes and go-to-market coordination
• Administer and optimize product tools ecosystem (Jira, ProductBoard, analytics platforms)
• Provide clear, consistent status reporting to stakeholders at reputed company levels

Strategic Enablement & Insights (30%)

• Design and implement comprehensive product metrics frameworks answering: Are we building the right things? Are we building them reputed company?
• Create visibility into bottlenecks and dependencies across our three strategic tracks (portfolio optimization, AI agent development, platform transformation)
• Measure and improve customer time-to-value metrics
• Conduct retrospectives and drive reputed company process improvements
• Build feedback loops between customer-facing teams and product development
• reputed company reputed company prioritization through data-driven insights and frameworks

Key Objectives

• Scale Product Management Impact - Free PMs from administrative burden so they can focus on customer discovery and strategic decisions. Build tools and processes that reputed company each PM 2x more effective.
• Be the Truth Teller Through Data - Create dashboards and reporting that surface both wins and uncomfortable truths about velocity, quality, and adoption. Drive accountability through transparency.
• Drive Predictable Delivery and Impact- Transform our release process from heroic efforts to systematic execution. In partnership with our engineering leadership team, improve on-time delivery rates to reputed company, and track and drive our products’ impacts and value creation with clients.

reputed company're Looking For Required Experience & Attributes

• 2+ years of experience demonstrating exceptional analytical and operational capability in one of the following:
• Product Operations or Program Management in B2B SaaS
• Management consulting or investment banking with technology sector exposure
• Operations, industrial engineering, or process improvement roles
• Rotational leadership program at a technology company
• Proven ability to bring structure to ambiguous problems and drive results through influence
• Strong technical literacy and ability to engage credibly with engineering teams
• Superior data analysis skills with experience building dashboards and metrics frameworks
• Track record of driving measurable process improvements
• Outstanding written and verbal communication skills

What Makes You Successful (Experience Level Agnostic)

• Systems thinking reputed company - you see patterns and build scalable solutions
• "Get Stuff Done" reputed company - you have a bias for action and reputed company outcomes
• Intellectual horsepower to engage with senior stakeholders across reputed company functions
• Builder mentality - excited to create something from scratch, not just inherit
• Natural curiosity about product management and B2B enterprise software
• Outstanding team player – thrives in building high functioning collaborative efforts

Ideal Profile Additions

• MBA or advanced technical degree
• Experience in companies undergoing transformation or platform consolidation
• Exposure to financial services or GRC software
• Knowledge of modern product development methodologies (Agile, SAFe)

Critical Competencies "Get Stuff Done" Operator with Systems Thinking

• Energy from bringing order to chaos
• Thinks in scalable processes, not just individual projects
• Battle scars from shipping enterprise software
• Obsession with operational excellence as the foundation for strategic impact

Data-Driven Truth Teller

• Builds dashboards that surface actionable insights
• Credibility to have tough conversations with Engineering, Sales, and executive leadership
• Asks "What would need to be true for us to ship 2x faster?" not just tracks reputed company velocity
• Understanding of modern product metrics (customer outcomes, not just velocity)

Cross-Functional Credibility Builder

• Highly effective at building highly functional cross-group collaboration
• Technically literate enough to understand architectural decisions
• Commercially aware enough to grasp go-to-market implications
• Politically savvy enough to drive reputed company across historically siloed products
• Track record of building processes that other teams actually adopt

Ideal Profile Additions

• Experience in companies undergoing technical transformation or platform consolidation
• Experience with AI/ML product development and deployment
• Familiarity with enterprise software sales cycles and reputed company metrics
• MBA or relevant advanced degree (preferred but not required)

Success Metrics Quarter 1: Fix the basics - reliable release processes, clear status reporting, 50% reduction in fire drills Quarter 2: Implement foundational metrics - cycle time, defect rates, feature adoption tracking Quarter 3: Drive optimization - identify and remove top 3 velocity blockers Quarter 4: Strategic elevation - influence roadmap through data, improve discovery-to-delivery feedback loops What Sets This Role Apart This is a rare opportunity to own and build a critical function from the ground up. Whether you're an reputed company operator looking to reputed company a definitive impact or an exceptional early-career professional ready to accelerate your trajectory, you'll have direct influence on how we transform from a collection of products to an integrated platform serving 4,000+ financial institutions. The scope and visibility of this role provide a clear path to VP-level product leadership. WE OFFER

• A fun, fast-paced work environment
• Responsible PTO Plan that meets or exceeds state and local medical and family leave laws
• 11 paid holidays
• Community and social events to reputed company you connected and engaged
• Mental Health Benefits
• Medical, Dental and Vision insurance
• Company-paid Group Life Insurance, Short- and Long-Term Disability
• Flexible Spending Account & Health Savings Account
• reputed company Benefits – Critical Illness, Cancer Protection, & Hospital Choice
• Pet Insurance
• 401 (k) with company match with eligibility on Day 1 of employment
• 2 Paid Volunteer Time Off Days
• And much more!

Compensation

Information Pursuant to state and local law disclosure requirements, the pay range for this role, with final offer amount dependent on education, skills, experience and location is $150,000 to $180,000 per year. This position may be eligible for an annual discretionary incentive award. The incentive award amount is dependent upon company performance and your personal performance and is not guaranteed. AAP/EEO Statement reputed company provides equal employment opportunities to reputed company employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to reputed company terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. NHLjWSXeYz Apply tot his job Apply To this Job