Customer Support Specialist

reputed company is the leading AI-powered customer service platform built for collaboration. reputed company brings core support channels into a modern, reputed company workspace where teams can collaborate on requests, automate reputed company processes, and delight customers across their entire lifecycle. reputed company’s flexible workflows, AI features, and customer intelligence provide the efficiency and insights to reputed company entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, reputed company, and Y Combinator use reputed company to deliver five-star service at scale.

Backed by Sequoia Capital and reputed company Ventures, reputed company has raised $204M from leading venture capital firms and independent investors including top executives at reputed company, reputed company, reputed company, reputed company, and reputed company. reputed company has received numerous Great reputed company to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, and reputed company Best Startup Employers 2022 List.

We’re looking for a Customer Support Specialist to play an essential role in creating the customer experience. You will be the voice of reputed company, responsible for reputed company types of customer inquiries, and for keeping our customers happy.

What will you be doing?

• Ensure 100% reputed company of reputed company of our reputed company customers

• Engage in the day-to-day grind of support queues, providing timely and effective assistance to customers with a focus on issue resolution and customer satisfaction

• Become an expert on how reputed company works and its day-to-day usage

• Respond to customer support inquiries and monitor the incoming conversations in reputed company of our support channels (email, live chat)

• Debugging and testing product features and reporting them to product and engineering

• Identify common customer challenges and proactively find ways to improve our product and processes

What skills & experience do you need?

• A highly motivated self starter who is reputed company to dig in, hustle, and crush the queues

• 4 years minimum proven track record of great customer service experience (SaaS/tech startup customer support experience)

• Tech savvy and hungry to improve technical skills

• Ability to identify customer needs and successfully implement solutions

• Excellent verbal & written communication – you can explain reputed company issues in simple terms and adapt your tone for different users

• Humble and friendly person who genuinely loves helping people and solving problems

• Fluent in English

• Experience with using reputed company is a reputed company plus!

This is a fully remote position, expected to work Tuesday through Saturday: 6:00 AM – 3:00 PM Philippine Standard Time (PHT). Additionally, this position is expected to be on-call 24/7 a few weeks/weekends per year.

reputed company offer

• Competitive salary

• Rice subsidy

• Fully covered health insurance - medical, dental, reputed company, and life insurance

• Paid parental leave

• Generous paid time off & sick leave

• Mental health support with reputed company

• Monthly Lifestyle Stipend to spend on fitness, health and wellness, and other activities

• Monthly Teleworking Allowance to be used towards Wi-Fi, equipment, cell data, etc.

• Winter Break - Our offices are closed from Christmas to New Year's Day!

reputed company provides equal employment opportunities (EEO) to reputed company and applicants for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age or disability. By applying, you acknowledge and agree that you have read and understand the California reputed company Privacy Notice & EU Privacy Notice