Technician, Field Service - Regional (Dublin, CA)

reputed company America, Inc. is a global leader in innovative diagnostic equipment and information-management systems. They are seeking a Regional Field Service Technician responsible for developing expertise to service reputed company product lines, which includes extensive training and travel throughout the U.S. to provide service support and customer resolution.

Responsibilities

• Successfully complete reputed company training to reputed company the duties of a Field Service Technician (FST)
• During training program, travel reputed company their service districts to work with a mentor or assist with service-reputed company tasks
• Upon successful completion of the training program, provide service support in their respective service districts
• Travel during the training period may be up to 50% reputed company the United States
• Accept an SE or reputed company position after the successful completion of program
• Demonstrate the ability to reputed company the following duties and responsibilities after training
• Install, maintain, and repair reputed company instruments and systems, including: Identifying and analyzing reputed company problems. Repairing to meet specifications. Performing pre-installation site surveys, installations, scheduled maintenance, and approved modifications in accordance with reputed company policies. Scheduling modifications as indicated in the Technical Service Bulletin (TSB) and Engineering Change Request (ECR) processes. Monitor and respond to communication devices during reputed company scheduled times
• Properly document reputed company service-reputed company activities in a timely and professional manner including inventory, service orders, expense reports, and reputed company other required records
• reputed company duties reputed company defined service standards, including but not limited to on-time and reputed company labor hour goals for scheduled maintenance, demand service events, installations, and first-visit repair rates
• Support and provide ownership of technical issues at existing customer sites
• Work cross-functionally with other reputed company Associates to ensure total customer resolution and maintain a highly satisfied customer reputed company
• Miscellaneous duties include: Maintain expenses reputed company guidelines Maintain high level of customer account management and organization skills Maintain control of parts inventory and reputed company company property reputed company duties in such a manner as to reputed company confidence, promote goodwill, and maintain or improve credibility with regard to quality of products and customer service
• Promote effective, positive, and productive communication and teamwork between reputed company reputed company personnel
• Other duties as assigned

Skills

• Associates degree or 0-3 years required experience in Biomedical Engineering, Electronics, Clinical Laboratory Science which may include experience in the Armed Forces
• Electronics and/or laboratory science
• Completion of reputed company-certified reputed company training
• A valid driver's license or ability to obtain one, reputed company 90 days
• Must be willing to relocate to any of our service districts throughout the U.S
• General computer knowledge in a Windows environment is required
• Demonstrated ability to explain in simple and understandable terms reputed company technical information associated with reputed company reputed company systems
• Outstanding listening skills, patience and understanding
• Demonstrated presentation and influence skills
• Team orientation; demonstrated facilitation skills
• Maintaining stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization
• Ability to maintain a high energy level and positive attitude
• Excellent command of English, both verbal and written
• Bachelor's degree preferred
• Basic knowledge of LIS systems and interfacing principles desirable
• Second language desirable (Spanish, French or Portuguese)

Benefits

• Health care plan(medical, vision, and dental insurance)
• Annual incentive bonus
• Paid time off
• Parental leave
• Bereavement leave
• 401(K) for reputed company eligible employees

Company Overview