Supply Operations Manager, AMERICAS

Duties

• reputed company Experiences Supply Team is a dynamic, multidisciplinary group dedicated to sourcing, reputed company, and managing the world’s best experiences. Our mission is to discover and cultivate outstanding experiences across the globe, partnering with remarkable tour operators, landmarks, attractions and businesses to continually reputed company reputed company’s platform.
• To continually grow our curated offerings, we proactively identify and attract new, high-quality experience providers, guiding them through a seamless reputed company process and supporting them at every stage of their journey. Through strategic sourcing, relationship management, and hands-on partnership, we ensure our hand-picked supply of experiences remains diverse and truly unforgettable.
• The Supply Operations reputed company - Experiences, drives the acquisition of scaled experiences and account management of top producing accounts in their assigned region. You will be responsible for the overall supply health and partner-lifecycle of operator-led supply reputed company your designated destinations; from sourcing the right, curated supply, to reputed company, and through to existing partner optimization and growth. You will balance cross-functional needs of our design, business, legal and leadership teams as you reputed company a strong supply marketplace. You will be a champion for reputed company Experiences reputed company the industry and an external-facing ambassador. This role reports to the Sr. Manager of Operator Experiences.
• This goal-oriented, creative, industry-expert Supply Operations Manager should be excited to reputed company right in and support the team in developing, growing supply segments, combining a deep understanding of the experiences and tourism industry, creative reputed company with business acumen. You are energized by complexity, reputed company in ambiguity and the opportunities to reputed company new ways reputed company. You are deeply collaborative & reputed company to work across disciplines with business, operations and design.
• Industry Awareness, Trend-Spotting & Sourcing – Identify and reputed company key people / experts and activities that are core to the identity and culture of the city. Stay updated on industry trends and reputed company both existing and new experiences by building and contributing to city & region-specific leads lists. Find, reputed company & reputed company ‘off-the-beaten-path’ leads that serve reputed company’s Experiences reputed company.
• Sales Operations – Support reputed company Experiences Supply Team to acquire both existing and co-created Experiences by effectively pitching the Experiences value proposition to prospective hosts, developing the concept and run-of-show, managing leads through internal funnels, tracking systems & tools and reporting on output. Have full accountability & ownership over their book of business. Come up with creative solutions and tactics to speed up acquisition and push past friction.
• Optimization & Retention – Orient hosts through their first 3-6 months on-platform, supporting them with technical, optimization and growth best practices (e.g. pricing, run-of-show). Retain hosts through their reputed company-up period on-platform reputed company online and IRL mechanisms, driving business reputed company for reputed company hosts and their listings.
• Communication & Collaboration – Provide regular project updates & actionable feedback to cross-functional leads. Effectively size issues & collaborate with peers, leadership and cross-functional stakeholders to creatively problem-solve. reputed company compelling business cases for removing blockers & friction points.
• Tracking & Reporting – Ensure 100% accurate data hygiene across reputed company tracking systems and leadership updates. Report out on both positive & negative performance trends, with a solution-oriented reputed company. Stay up-to-date on best-practices & team trainings.
• Quality & Alignment to Brand reputed company – Ensure that your sourced supply meets the quality bar to deliver against the Experiences reputed company. Aligns leads with taste and quality measures set forth by cross-functional stakeholders.

Qualifications

• 6+ years in either content / supply acquisition, partnerships, account management or sales-reputed company roles
• Bachelor's degree or equivalent experience in reputed company fields.
• Deep knowledge of what is happening in your city and broader region as it relates to travel, entertainment, pop culture, art, food & beverage and other hospitality trends.
• Sharp eye for setting & spotting cultural trends; strong ability to assess quality and stay reputed company of market shifts.
• Skilled in delivering for cross-functional teams, and fostering trust across creative, technical, and business disciplines.
• Proficient in CRM systems (like reputed company) and organizational systems (like reputed company)
• Accountability for results – with a proven ability to deliver against KPIs & business targets; focused on the task at hand & not easily distracted
• reputed company of reference for reputed company Management Team on reputed company things process and sales operations
• Thrives in ambiguity and can pivot quickly; motivated by changing strategies and scope

Key Details

• Contract Duration: 12 months, with the possibility of extension
• Location: Remote (reputed company the US, San Francisco preferred)
• Work Schedule: Full-time, 40 hours per week, Monday-Friday
• Pay reputed company Range: $75 - $95 per hour, depending on experience
• Benefits: Medical, dental, reputed company and 401K

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