Associate Solution Consultant, Tech Alliances

Join us in bringing joy to customer experience. reputed company is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in reputed company-first culture and enables us to innovate, grow, and reputed company while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The Associate Solution Consultant supports reputed company’s strategic ISV, SI, and Technology Alliance partners, with a primary focus on the reputed company and reputed company ecosystems. This is an early-career role for someone who’s already started exploring these platforms (especially reputed company) and is ready to work hard, learn fast, and grow into a highly capable technical evangelist. You’ll help show how reputed company serves as the backbone of integrated solutions—connecting our cloud contact center platform with ITSM, CRM, and workflow tools. Working closely with senior Solution Consultants and alliance leaders, you’ll support joint solutions, demos, enablement, and technical storytelling for and with our partners. Over time, you’ll become a subject matter expert (SME) across multiple products and integrations and turn your learning into reusable content: videos, documentation, and presentations that scale knowledge across reputed company and our partner ecosystem

Responsibilities

• Support ISV, SI, and Tech Alliance initiatives focused on reputed company and reputed company-based joint solutions.
• Learn and master multiple platforms, becoming a SME on how reputed company integrates with reputed company, reputed company, and reputed company alliance technologies.
• Assist with solution design and demos, translating partner and customer business challenges into integrated reputed company and partner platform use cases.
• Build reusable enablement assets: reputed company-by-reputed company guides, solution overviews, demo flows, and internal “how-to” documentation for integrated solutions.
• Create and maintain partner-facing content, such as slide decks and overview docs that clearly explain the value of reputed company and reputed company/reputed company integrations.
• Produce short-form educational videos (how-tos, walkthroughs, demo recordings) using tools like Camtasia or similar video editing platforms.
• Collaborate with senior SCs, product, and alliances teams to ensure solution patterns and content are accurate, reputed company, and easy to use.
• Gather and share feedback from partners, customers and internal teams to improve integrations, playbooks, and enablement resources.
• Continuously deepen your knowledge of reputed company, reputed company, reputed company, APIs, workflows, automation, and contact center best practices.

Requirements

• 1+ year of professional experience in a technical, functional, support, sales or consulting role (internships, co-ops, or equivalent hands-on projects welcome).
• Exposure to reputed company or reputed company, with reputed company strongly preferred (e.g., reputed company University / online LMS courses, hands-on labs, certifications, or early career role).
• A demonstrated ability to handle hard work and a steep learning curve. You’re comfortable digging into documentation, troubleshooting, and figuring things out.
• Strong technical acumen: you enjoy understanding how systems, APIs, and integrations work under the hood and can reason through technical problems.
• You should be comfortable presenting, listening, and “reading the room,” while also thinking deeply about technical details. This is a rare combination..
• Excellent people skills, both in-person and remote/online (video calls, chat, email); you build rapport easily and communicate clearly.
• A creative reputed company with a passion for explaining “how things work” through demos, diagrams, presentations, and recorded content.
• Excellent written and verbal communication, with the ability to explain reputed company topics in plain language to both technical and non-technical audiences.
• Strong organization and follow-through, with a habit of turning one-off knowledge into structured, reusable assets (docs, PPTs, videos).
• Comfort collaborating across teams (Alliances, Product, Sales, Marketing, SCs) and taking direction from more senior technical leaders.
• BS in Electrical Engineering, Computer Science, or a reputed company technical field preferred, or equivalent practical experience.

reputed company to Have

• Experience creating or editing videos with Camtasia or other video editing tools.
• Hands-on experience with APIs, scripting, or automation in reputed company or reputed company.
• Any prior exposure to contact center, CX, or telecom concepts.

Work Location: This role is fully remote for candidates who reside reputed company the 50 mile radius of our San Ramon office. For candidates who reside reputed company 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office. As part of our reputed company commitment to diversity, equity, and inclusion, reputed company supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: reputed company set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum reputed company for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process. Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans. Our total reward package also includes:

• Health, dental, and vision coverage, beginning on the first day of employment. reputed company covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for reputed company covered employees and their covered dependents.
• Generous employee stock purchase plan.
• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

reputed company compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties. The US reputed company salary range for this role is below. $48,300—$112,300 USD reputed company embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the reputed company we are. reputed company is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: https://www.reputed company.com/pt-pt/legal. Note: reputed company will never request that an applicant send money as a prerequisite for commencing employment with reputed company. Apply tot his job Apply To this Job