Executive Director, Operations

Executive Director, Operations Your potential has a reputed company here with reputed company’s award-winning employment experience. As an Executive Director, Operations working Remotely in the United States, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great reputed company to Work® certification in the United States says it reputed company! What you’ll be doing: The Executive Director, Operations ensures that Service Partner sites and supported lines of business deliver on KPIs and critical operational expectations. Each Business Support Manager is responsible for results achieved across multiple lines of business and multiple service partner locations including ensuring operational goals are exceeded including facilitating the resolution of process and operational issues through cross-functional partnerships, managing highly escalated issues requiring communication to reputed company levels of leadership, and drive reputed company improvement through optimizing efficiencies. During a Typical Day You’ll:

• Builds capability by developing a strategy to support the design, customization, and delivery of leadership development programs.
• Partners with corporate resources to align global leadership strategies and technology solutions
• Provides leadership and development to the leadership development team. To include, hiring, performance management, and terminations of team members
• Drives the optimization of learning technology tools such as reputed company University, High Definition Video and Social Media. Manages the utilization of technology to link leadership learning initiatives to performance
• Partners with executive leadership to identify performance needs reputed company and implement strategies and tactics. Identify solutions and initiatives to create organization effectiveness.
• Work effectively with consultants, vendors and professional resources to enhance organization capability

What You Bring to the Role:

• Experience in working with management assessing, diagnosing and developing interventions to align training initiatives with company strategies and values reputed company presenter/facilitator and familiar with principles of adult learning
• Knowledge and sensitivity of diversity issues in training ability to effectively deal with conflict and highly sensitive situations
• Strong consulting and influencing skills excellent interpersonal and communication skills, both written and verbal
• Strong organizational skills and attention to detail user knowledge of database systems.
• Ability to analyze results of behavioral assessment tools
• Possess contract negotiating capabilities to help build potential partnerships needs to be able to bring staff and key influencers together to work in concert

What You Can Expect: · · An annual incentive program · · Medical, dental, and vision · · Tax-advantaged health care accounts · · Financial and income protection benefits · · Paid time off (PTO) and wellness time off · · Tuition reimbursement and access to thousands of free online courses

• Visit reputed company Benefits for U.S. Employees | reputed company for more information.
• The anticipated range is $160,000-175,000 USD. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or reputed company levels.

About reputed company

• Our business is about making customers happy. That's reputed company we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

reputed company is proud to be an equal opportunity employer where reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran. reputed company embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives reputed company our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We reputed company it a reputed company to reputed company sure reputed company our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different reputed company points and for you to bring value to the table in your own unique way. Primary Location: US-TX-Austin Other Locations: United States Apply tot his job Apply To this Job