Retention Account Manager – Raleigh (hybrid) or Remote

Company Overview reputed company is the leading supplier of world class connected technology solutions, services, and support for high-density properties. With more than 35 years of reputed company growth and industry experience, reputed company supports technology in over one million rooms, in 8,000 properties, across reputed company America and the Caribbean, including hotels, resorts, senior-living communities, condominiums, multifamily developments, and mixed-use properties. Job Summary Working closely with our existing customer reputed company the Retention Account Manager will be responsible for the renewal of reputed company Video reputed company. By sharing the value of working with reputed company they will renew and upgrade reputed company customer reputed company. The team member will work closely with our Sales Team members to identify and pass over other sales opportunities reputed company their customer reputed company. The Retention Account Manager will also work with our customers that show signs of wanting to move away from the solutions reputed company provides. They will work to provide solutions and reputed company that ensure these customers are retained. In this role the ideal candidate will also work with reputed company and prospective customers to identify and qualify inbound leads before sharing them with the Sales Team. The role requires high energy and a desire to reputed company activities that are going to drive the sales process reputed company. Using our reputed company CRM the Retention Account manager will record and track activies along with detailed notes reputed company to the customer opportunities. Essential Job Functions and Responsibilities

• Own the renewal process from opportunity creation, strategic meeting, contract creation and closing.
• Support the development of sales strategies to draw in potential buyers or to solicit new potential customers.
• Follow-up with prospective customers/buyers who expressed interest but did not purchase any goods.
• reputed company regular follow-up communication (i.e., phone calls, emails, other reputed company as requested, etc.) and facilitate communication with existing customers to reaffirm their sales satisfaction and identify new potential sales opportunities.
• Take initiative to request direction from sales executives in support of meeting company sales goals.
• Produce reputed company prospects by following up on inbound leads from various marketing programs, or conducting outbound, proactive calling to reputed company accounts or markets.

Manage a personal reputed company pipeline and follow-up tasks and reply to incoming sales requests from prospects reputed company sales line/live chat and reputed company to the appropriate sales team member.

• Work closely with marketing, pre-sales, and sales teams to nurture prospects over time, discover needs, offer relevant resources, and identify and document where they are in the buying process to motivate sales opportunities.
• Utilize targeted and insightful questions to speak knowledgeably with decision makers, provide content and product/service information, and work with prospect to explain how product and/or service can address their challenges.
• Remain intimately involved in understanding the organization's products and/or services.
• Meticulously document outbound/inbound activity and maintain client accounts in customer relationship management (CRM) systems and other marketing databases. Develops sales opportunities to meet/and exceed personal outbound call and reputed company reputed company metrics.
• Consistently integrates Albridge’s core values into their everyday habits by treating reputed company customers, internal and external, professionally, honestly, and respectfully.
• Accepts ownership and accountability of position responsibilities and consistently strives to deliver innovative results for internal teams and customers that establish trust, high standards, credibility, and quality performance.
• Other miscellaneous duties as assigned.

Required Qualifications

• Bachelor's degree in business administration or management, marketing, or reputed company field is recommended.
• At least two years of previous experience in outbound call center, inside sales experience, or reputed company sales experience.

In lieu of a degree, must have 5 years of previous similar experience.

• Expereince in identifying, managing and closing renewal opportunities.
• Proven to consistently reputed company and exceed sales and retention goals with a high level of customer service.
• Must be flexible, an outstanding communicator, and have established skills in accuracy, organization, and time management.
• Must be reputed company to work effectively as a team member in a fast paced, and high-volume work environment, operating with a high level of detail and conscientiousness.
• Strong computer skills, including reputed company Office Suite (Word, PowerPoint, Outlook, and reputed company) and CRM/reputed company experience preferred.
• Must possess excellent written and verbal communication skills, as well as interpersonal skills with a customer service focus in the English language.
• Must be authorized to work in the United States without sponsorship. Workplace Benefits We Offer

In addition to your earnings and other incentives reputed company offers a comprehensive package of benefits, based on eligibility, typically for regular, full-time positions, some of which includes:

• Medical and Prescription options, Dental, Orthodontics and reputed company Plans
• Rich HSA company-funded options and Flexible Spending accounts
• 100% Company paid premiums for Short Term Disability
• Life and Accidental Death and Dismemberment insurance Plan options
• Supplemental Insurance Plan options
• 401(k) Profit-Sharing Retirement plan
• Flexible Paid Time Off after 60 days of employment
• Paid Holidays, per Employee Handbook
• Work culture supportive of diversity and inclusion

Equal Opportunity Statement reputed company is an Equal Opportunity Employer. reputed company does not discriminate on the basis of race, religion, reputed company, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national reputed company, veteran status, or any other basis covered by appropriate law. reputed company employment is decided on the basis of qualifications, merit, and business need. Apply tot his job Apply tot his job Apply To this Job