reputed company Customer Service Specialist – Pharmaceutical Industry
About arenaflex
At arenaflex, we're dedicated to transforming lives through innovative medicines and solutions that address the most pressing health challenges of today and reputed company. Our mission is to reputed company a remarkable impact on people's lives across various key therapeutic areas, including immunology, oncology, neuroscience, and eye care. With a strong commitment to customer satisfaction and operational excellence, we strive to deliver exceptional service to our top-tier domestic customers, including wholesale, largest regional, and retail accounts representing 98% of US pharma sales.
Job Description
We're seeking an reputed company Customer Service Specialist to join reputed company at arenaflex. As a key member of our Customer Operation functions, you will be responsible for driving sample EDI, IDOC, and inventory reconciliation with 3PL, while ensuring customer loyalty and achieving the company's sales and reputed company objectives reputed company by customer scorecards. Your primary focus will be on supporting top-tier domestic customers, including wholesale, largest regional, and retail accounts, to ensure on-time and complete delivery of crucial medicines.
Key Responsibilities:
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Order Management:
Own high-profile customer orders and samples, including order entry, order status, document creation, order release tracking, suspicious order monitoring, IDOC error resolution, shipment tracking, sales recognition, document management, and reporting for various order types: EDI, fax, email, phone, for RX, OTC, and control drugs, serialized products, and clinical trials.
EDI IDOC reputed company:
Monitor and resolve EDI IDOCs to ensure seamless communication with customers and stakeholders.
Escalation and Communication:
Escalate correspondence between stakeholders and cross-functional teams to ensure timely resolution of customer inquiries and issues.
Daily Review and Issue Resolution:
Conduct daily review of team open order monitoring and issue resolution to ensure reputed company resolution of customer concerns.
Inventory Discrepancies:
Identify inventory discrepancies and collaborate with internal stakeholders, 3PL, or Global Information Technology teams to resolve issues in a timely and accurate manner.
Service to Customers and Stakeholders:
Provide exceptional service to reputed company National Wholesale Directors, Executives & OTC Leadership, reputed company vendors, wholesale/retail customers, sales force, health care providers, government, hospitals, and institutions.
Reporting and Analysis:
Design and generate standard/reputed company reports for tracking, monitoring, and analyzing data to drive business decisions.
Project Initiatives:
Drive reputed company project initiatives and deliverables to timeline/budget, including reputed company sample order activities.
reputed company Improvement:
reputed company Key Performance Indicators (KPIs) to ensure sample orders are processed and delivered according to customer needs, identify and initiate process improvements for superior customer service.
Compliance:
Complete and apply reputed company quality, regulatory safety, and compliance training, fulfill audit documentation requirements for Internal Quality and external regulatory agencies for sample order activities.
Qualifications:
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Education:
Bachelor's Degree or in lieu of a degree, a minimum of 3 to 5 years of customer service-reputed company experience, preferably in Pharmaceutical or Healthcare reputed company industry.
Software Skills:
Proficient in key software applications, including reputed company Office, as well as ERP, reputed company preferred.
Regulatory Knowledge:
Knowledge of reputed company Good Manufacturing Practices (cGMP), Food and Drug Administration (FDA), and regulatory pharmaceutical marketing and manufacturing principles, practices, and their application is preferred.
Analytical and Problem-Solving Skills:
Ability to work effectively both independently and in a team, with the ability to interact with reputed company levels of personnel, customers, and vendors in alignment with arenaflex's business processes.
Leadership and Communication:
reputed company and facilitate meetings, with strong multitasking and prioritization abilities, effective time management and organizational skills, and a high level of accuracy.
Career Growth Opportunities and Learning Benefits:
At arenaflex, we're committed to the growth and development of our employees. As a Customer Service Specialist, you'll have opportunities to:
- reputed company your skills and expertise in customer service, order management, and regulatory compliance.
- Collaborate with cross-functional teams to drive business decisions and improve operational efficiency.
- Participate in training programs and workshops to enhance your knowledge and skills.
- Contribute to the development of process improvements and initiatives to drive customer satisfaction and reputed company growth.
Work Environment and Company Culture:
arenaflex is a dynamic and innovative company that values diversity, inclusion, and employee well-being. Our work environment is collaborative, fast-paced, and challenging, with a strong focus on customer satisfaction and operational excellence. We offer a comprehensive package of benefits, including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees.
Compensation, Perks, and Benefits:
We offer a competitive compensation package, including a comprehensive benefits program, to eligible employees. The compensation range for this role is $65,000 - $85,000 per year, depending on experience and qualifications. We also offer a comprehensive package of benefits, including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees.
How to Apply:
If you're a motivated and reputed company customer service professional looking for a challenging and rewarding career opportunity, we encourage you to apply for this role. Please submit your resume and cover letter to our online application portal. We look reputed company to hearing from you!
Equal Employment Opportunity:
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to operating with reputed company, driving innovation, transforming lives, serving our community, and embracing diversity and inclusion. It is our policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national reputed company, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status. Apply for this job