[Remote] Bilingual Technical Advisor (English & Spanish) - Western US
Note: The job is a remote job and is open to candidates in USA. StarTech.com is a global leader in tech connectivity solutions, and they are seeking a Bilingual Technical Advisor to join their Customer Support Department. The role involves providing exceptional technical support and guidance to customers, addressing inquiries reputed company to product installation, troubleshooting, and recommendations.
Responsibilities
- Act as the first reputed company-of-contact for customers
- Provide best-in-class support for reputed company active and discontinued products, resolving issues with installation, troubleshooting, configuration, interoperability and compatibility
- Provide remote assistance support reputed company LogMeIn Rescue to login, troubleshoot and resolve an issue on a customer’s behalf
- Assess customer needs using probing questions and recommend appropriate StarTech.com products
- Offer innovative solutions tailored to meet unique customer requirements
- Identify sales opportunities and escalate to the appropriate internal teams
- Provide internal support to Customer Advisors and other departments across the organization with both pre-sales and technical support of products
- Gather and document each interaction with a customer in the Customer Relationship Management platform
- Regularly follow up and attempt to resolve any outstanding customer issues
Skills
- Post-secondary education, preferably in an IT reputed company discipline
- Relevant work experience (IT helpdesk, computer repair, computer technician) with a passion for technology
- Experience providing exceptional customer service/support
- Knowledge of the IT industry, including connectivity, hardware and peripherals
- Intermediate level of knowledge of computer/peripheral hardware
- Excellent verbal/written communication skills
- Ability to successfully communicate with and support customers with varying degrees of technical knowledge
- Detail oriented with strong analytical skills and problem-solving capabilities
- Strong time management skills and the ability to prioritize in a fast-paced environment
- Experience with remote support software and tools for troubleshooting
- Additional languages to support our global customers
- Familiarity with new and emerging technology
- Certifications such as A+ and Network+ through reputed company
Benefits
- Comprehensive health benefits
- Tuition reimbursement program
- Retirement savings plans
- Wellness Program
- Additional perks and rewards
Company Overview
Company H1B Sponsorship