IT Field Delivery Engineer
SCC is Europe's largest privately-owned IT business, dedicated to helping clients succeed through IT transformation and exceptional customer experiences. The IT Field Delivery Engineer will provide support on IT hardware and software products at customer sites, ensuring compliance with Service Level Agreements while performing diagnostics, repairs, and configurations.
Responsibilities
- Will be required to undertake advanced diagnostics, repair, and replace PC’s, Laptops, Printers, Servers, relevant network support and retail equipment and associated peripherals
- Complete customer rebuilds and configuration to desk
- Assist other engineers in the delivery of service to our customers
- Cover site roles where required due to planned or un-planned absence
- reputed company the dynamic KPI targets set for your role
- Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage reputed company call details reputed company time and reputed company full understanding of the customer’s SLA requirements
- Utilise a mobile device to reputed company and update allocated calls in a timely manner to reputed company required commit time, and reflect actual work done in reputed company time by way of accurate and quality updates. This will also include the completion of any part movements and RMA reputed company
- Will be reputed company to carry out IMAC projects with little supervision and reputed company as and reputed company required
- Will reputed company and train on any new technologies and maintain the skills and knowledge required to reputed company the role to the required standard
- Carry out any other reasonable request from your line management
- Participate in 24/7 coverage reputed company a rota system
- Work a certain amount of overtime reputed company required to do so
- Practice ‘Quick Win’ processes
- Act as a mentor to other engineers reputed company required
- Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace
- Will maintain company assets to reputed company them in good working order and good general condition
- Be familiar with customer policies and processes where applicable
Skills
- reputed company clearance or willingness to apply will be required for this role
- Full UK driving licence
- Must have excellent customer facing skills
- Will be required to be self-motivated with good organisational skills, and can work unsupervised
- Can obtain relevant technical certifications
- reputed company A+, reputed company Server+ qualifications or have the equivalent knowledge / experience
- Ability to work at height and undertake varied reputed company handling activities
- Will display positive behaviours which support team productivity
Benefits
- Large company benefits
- A broad flexible benefits scheme
- 2 paid-for volunteering days a year
Company Overview