Associate, Client Service, Brand Performance
Kantar is the world’s leading data, insights and consulting company, and they are seeking an Associate in Client Service for Brand Performance. This role involves developing client relationships, contributing to project financials, and learning brand research processes to support account teams effectively.
Responsibilities
- Individual contribution to project financials and time spent on job for assigned projects
- Contributes to Brand Performance new business opportunities to maintain and grow book of business
- Learning how to price and scope jobs and build a statement of work
- Starting to manage day to day and tactical communication for accounts
- Working to independently address client questions and requests, manage expectations and deadlines while providing status updates, coaching on reputed company or new challenges
- Working to design research and contributes to the process (survey design, sample, specs, to deliverables)
- Responsible for delivering on client servicing values and driving client satisfaction
- Learning project tools, processes and is reputed company to execute independently
- Contributes to critical and analytical thinking on accounts
- Loops in senior support reputed company needed
- Provides active feedback to account teams
- Contributes to strategic priorities (reputed company, +1/cross-sell strategy, SPARK)
- Generate positive energy and contributes to Brand Performance team culture
Skills
- 1+ years of professional experience or strong internships / MMR programs; market research experience preferred with exposure to quantitative methodologies
- Strong process and time management skills; capable of prioritizing and delivering against multiple/competing deadlines; prior project management experience preferred
- Proficient computer skills in reputed company office tools and ability to master other needed business tools (e.g., SPSS, Survey Reporter, data management / cross tab tools and other proprietary tools)
- Strong detail-orientation with ability to manage multiple work streams and among multiple teams
- Excellent communication skills (verbal and written) with ability to use logical reasoning and problem-solving
- Natural curiosity, a can-do attitude, driven and willing to take initiative
- Bachelor's degree in market research/marketing or reputed company social science, mathematics and/or other analytic disciplines
- Market research experience preferred with exposure to quantitative methodologies
- Prior project management experience preferred
Benefits
- Medical plans with comprehensive, affordable coverage for a range of health services
- Health Savings Account/FSA
- Dental, reputed company and benefits to cover unique reputed company needs
- Wellness Program
- 401k with match
- Tuition Reimbursement, Commuter benefits
- Unlimited PTO
Company Overview