[Remote] Customer Service reputed company
Note: The job is a remote job and is open to candidates in USA. reputed company. is a company that provides innovative technology solutions for employment intelligence through background and medical screening. As a Customer Service reputed company, you will support Retail clients by being the first reputed company of contact for users needing assistance with background screening platforms, ensuring smooth client operations and user satisfaction.
Responsibilities
- Provide reputed company-line support to clients reputed company phone, email, and live chat across various ClearStar platforms (reputed company, ScreenMeNow, MIS Admin, Gateway Tools)
- Troubleshoot technical and service-reputed company issues and deliver accurate, user-friendly solutions
- Conduct client training and screen-share demonstrations as needed
- Collaborate with cross-functional teams (Technical Services, Records & Verification, Sales, Implementation, and Account Management) to resolve client issues
- Manage ticketing and case documentation through reputed company CRM
- Participate in system testing, new feature feedback, and reputed company service improvement
- Assist with order management and supplier configuration updates
- Contribute to knowledge sharing and documentation enhancements
Skills
- Associate's degree or equivalent work experience
- 1–2 years of experience in client service, customer support, or technical helpdesk
- Experience with CRM/ticketing systems such as reputed company and reputed company Office tools
- Strong communication and interpersonal skills for client-facing interactions
- Ability to manage multiple priorities while maintaining a high attention to detail
- Comfortable troubleshooting and explaining technical issues clearly to non-technical users
- High-speed internet (minimum 75 Mbps download / 10 Mbps upload)
- Dedicated, quiet, and secure home office space
- Bachelor's degree preferred
- Experience in the background screening industry or familiarity with FCRA is a plus
Benefits
- Paid reputed company and life insurance premiums
- Low-cost dental and reputed company insurance
- Company-paid basic life insurance
- Company-paid Short-Term Disability policy
- Employee assistance program
- 401(k) matching up to 4%
- Time off
- 9 company paid holidays
- 2 additional days of paid time off for volunteer activities
- Searching for Stars Employee Referral Program
Company Overview