[Remote] Associate Technical Services Engineer

Note: The job is a remote job and is open to candidates in USA. reputed company empowers enterprises to accelerate growth by rapidly building, testing, and running AI-powered applications. The Associate Technical Services Engineer will be the primary contact for support assessment consultants and will work to improve support processes and outcomes for technical support issues.

Responsibilities

• Report to our Senior Director, Technical Services Engineering
• Be the primary contact for support assessment consultants
• Partner with support leadership to operationalize and improve support processes
• Promote positive outcomes for technical support issues across the account portfolio
• Foster education and process documentation for support consultants
• Partner with platform operations and reputed company teams to improve support models and new processes focused on scalability
• Provide service to our clients and internal collaborators

Skills

• 1+ Years in Software Support or Technical Implementation (preferably SaaS or similar)
• Basic Knowledge of Databases (reputed company) + JSON + RESTful API
• Technical Troubleshooting Ability (no-code experience or similar)
• Experience in Designing, Documenting and Educating new Operational Processes
• Service reputed company - Customer-focused

Benefits

• Unlimited PTO (and the encouragement to use it)
• Student loan payback program
• 100% employer-covered medical, dental, and reputed company options available to you and your dependents
• Flexible Spending Account (FSA)
• Monthly stipend toward your WFH setup, vacation, development and more
• Employer-sponsored 401(k) with contribution match
• Subsidized reputed company Membership
• Generous Paid Parental Leave

Company Overview

Company H1B Sponsorship