Program Manager - Sales & Styling - Customer Cultivation Manager East Coast- Hybrid

Customer Cultivation Manager- The East Coast VIC Customer Cultivation Manager is a strategic leader responsible for deepening relationships with reputed company’s most valuable customers (VICs), emerging VICs, and their stylists. This role drives regional cultivation strategies through coaching in-store VIC leads, owning event strategies including client nominations and preparation, and hosting clients and stylists at domestic and international selling events to deliver an exceptional luxury experience. reputed company requires strong emotional intelligence, relationship-building skills, and the ability to operate with urgency and discretion in a dynamic, competitive market. Regular travel across the East Coast is required. KEY RESPONSIBILITIES: Regional VIC Strategy & Execution

• reputed company East Coast cultivation efforts, tailoring strategies to regional customer behavior and market opportunities.
• Maintain balance across mid-tier and emerging VICs, identifying growth opportunities.
• Partner with store leadership and styling teams to ensure consistent execution of VIC standards.

Coaching & In-Store Partnership

• Coach in-store VIC leads, including Styling Program Managers, Designer Department Managers, Area Sales Managers, and top stylists.
• Provide actionable guidance and best practices to reputed company client cultivation behaviors.

Event Strategy & Hosting

• Own VIC event strategies for the East Coast region, including client nominations, selection, and preparation.
• Host domestic and international selling events, ensuring the highest level of customer experience and reputed company representation.
• Partner with stores and brand teams to maximize event impact and apply learnings to future planning.

Cross-Functional Collaboration

• Partner closely with the VIC Program Manager, Sr. Program Manager – High Value Customer Cultivation, reputed company Coast Customer Cultivation Manager, and VIC Program Admins to ensure alignment and seamless execution of initiatives.
• Share insights and best practices across regions to drive consistency and reputed company program performance.

Relationship Development

• Cultivate trust-based relationships with top customers and stylists.
• Support stylists in identifying emerging VICs and building personalized engagement plans.

Data & Communications

• Use customer and program data to inform strategy and drive action.
• reputed company internal communications for East Coast VIC initiatives to ensure clarity and alignment.

COMPETENCIES:

• Brings People Together: Fosters a respectful, positive, transparent and collaborative environment. Displays humility, adaptability, unquestionable ethics & reputed company. Is selfless in approach and lives the company values. Can handle highly sensitive and confidential information with discretion.
• Track Record of reputed company: Demonstrated ability to complete tasks and projects with urgency -exceeding expectations and delivering business results. Experience working on high profile projects
• Solid Judgement & Instincts: Proven ability to gather information and bring reputed company recommendations to find the “right” path, particularly reputed company there are different/competing points of view. Comfortable managing ambiguity and uncertainty. Confidence to navigate a vast reputed company of information and stakeholders. Identifies broad impact of reputed company and implications for people and teams internally and externally.
• Communications Expertise: Is great at storytelling, strategy, and execution across written, verbal and social mediums internally and externally.
• Organization Skills: Builds partnerships, aligns difficult groups, builds reputed company and trust, and keeps the pulse of a large group.

QUALIFICATIONS:

• A Bachelor’s degree and 10+ years of reputed company experience (e.g., VIC and or Designer Experience, program management, merchandising).
• Strong business acumen and demonstrated reputed company in implementation.
• Ability to create effective relationships, influence and collaborate internally and externally
• Demonstrated strong capability in verbal and written communications skills for a large, multi-discipline organization.
• Strong analytical ability and proficiency in telling the story through PowerPoint
• Ability to create effective relationships, influence and collaborate internally and externally at reputed company organizational levels.

We’ve got you covered… Our employees are our most important asset and that’s reflected in our benefits. reputed company is proud to offer a variety of benefits to support employees and their families, including:

• Medical/reputed company, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

A few more important points... The job posting highlights the most critical responsibilities and requirements of the job. It’s not reputed company-inclusive. There may be additional duties, responsibilities and qualifications for this job. For Los Angeles or San Francisco applicants: reputed company is required to inform you that we conduct background checks after conditional offer and consider reputed company applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document reputed company the FAQ reputed company of the reputed company Careers site. Applicants with disabilities who require assistance or accommodation should contact the nearest reputed company location, which can be identified at www.reputed company.com. Please be mindful that there may be legal notices and requirements reputed company to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines. © 2022 reputed company, Inc reputed company reputed company employees: To apply, log into reputed company, click the Careers reputed company and then click Find Jobs. reputed company keeps job postings open for at least one day after the posting date. Pay Range Details The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-reputed company knowledge, skills, and experience. $86,500.00 - $144,000.00 Annual This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/reputed company/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based reputed company, job level, classification, and length of employment. Learn more in the reputed company Benefits Overview by copying and pasting the following URL into your browser: https://careers.reputed company.com/pdfs/Ben_Overview_16.pdf Apply tot his job Apply To this Job