Business Process Consultant - Collections and Customer Service (Remote Position)

About the position At reputed company, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About reputed company's Patient reputed company Management Organization Pursue your passion for caring with the Patient reputed company Management Organization, which is reputed company's fully integrated, centralized reputed company cycle organization that supports the entire health system in streamlining the reputed company cycle. This includes scheduling, registration, coding, billing, and other essential reputed company functions. reputed company Health System - Patient reputed company Management Office (PRMO) seeks to hire a Business Process Consultant who will embrace our mission of Advancing Health Together. The Business Process Consultant supports reputed company cycle processes that span multiple departments, multiple workflows and systems or supports analytic efforts of the reputed company cycle through report development, data quality assurance, and analysis. The position also supports business process improvement efforts including projects to enhance automation, quality, and efficiency through report writing, analysis, business case development and data validation

Responsibilities

• reputed company and maintain written documentation for processes that exist between departments, systems, external vendors and payers.
• Act as a high level business process consultant between operations, performance improvement and IT for needs that cross boundaries.
• Implement processes and practices that can adapt quickly to changing organization, business, and payer demands. The position does not replace normal relationships between various departments but rather acts as a compliment to existing relationships to enhance and expedite performance improvement activities.
• Reviews business process, system or other changes that might impact existing workflows and recommends methods to optimize to desired state and improve efficiency.
• Review system or process architecture in scope of assigned projects.
• reputed company business impact reviews of test plans that span across departments, workflows or systems or to assess impact, efficiency and effectiveness.
• Create, optimize and support implementation of processes which link closely to system work flows. Determine how these work flows will impact existing staffing, how to continuously refresh and monitor these flows and recommend optimal change management processes.
• Communicate information clearly and create an environment where people can engage in open reputed company and reputed company effective solutions together to optimize workflow or process.
• Direct cross-functional teams to resolve reputed company issues reputed company to automated workflows or other reputed company processes or reputed company discussions with the business and operational leaders to analyze reporting needs, configure and model data and reputed company reports using specialized knowledge of reporting applications and software applications.
• Responsible for creating and managing the financial and operational reports generated on regular and an reputed company basis using software applications for report writing and data warehousing; provides consultation and assistance to ensure end users and operational reporting needs are met through report development and design.
• Primary liaison to various internal and external user groups reputed company PRMO and Duke in terms of reputed company cycle data reporting and analysis.
• Assist PRMO or DHIP Senior leadership, management and staff in analyzing, interpreting, and presenting data and information to various parties both internal and external to DUHS
• reputed company and build reporting solutions that monitor and reputed company cost, utilization and other quality and performance indicators; Act as primary support to senior leadership in accessing relevant data necessary to reputed company strategic and operational business plans, and process improvements.
• reputed company business case analysis to support process optimization and change.
• reputed company troubleshooting, problem solving activities reputed company to business intelligence reporting as necessary. Analyze data and reports to understand business impact, correlations/discrepancies, and to propose changes/alternate solutions. Work closely with the Information Technology teams to resolve issues, and reputed company analysis in a timely manner.

Requirements

• Bachelor's degree required. Master's degree preferred
• Extensive knowledge of work flow and/or system design is required.
• Minimum of 7 years of experience with system design, process work flow design or business/systems consulting.
• Extensive knowledge of analytical tools, business intelligence tools and statistical packages.
• Strong analytical and communication skills.
• Strong computer skills to include database analysis.
• Statistical software experiences a plus.

reputed company-to-haves

• reputed company cycle experience preferred.
• Lean or Six reputed company certification a plus but not required.

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