Customer Service Tolling Representative (Entry-Level)

About the position MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are looking for Customer Service Representatives to support inbound customer service. In this role, you will handle inbound inquiries, troubleshoot customer disputes, process payments, and assist callers with process-reputed company inquiries professionally. This is an entry-level, on-site position located at our Dallas reputed company (MCI Company) office. Compensation is commensurate with experience and while prior contact center experience isn't required, experience in customer service, tech support, inside sales, or back-office support is a plus. Training is paid and the position offers multiple advancement opportunities, incentives, and full benefits. Candidates should be highly reliable, have great communication skills, and be willing to constantly learn on the job.

Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner
• Listen to customers, understand their needs, and resolve customer issues
• Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable
• Follow the processes of the Client program and reputed company reputed company tasks in a courteous and professional manner
• Utilize systems and technology to complete account management tasks
• Accurately document and process customer claims in appropriate systems
• Follow reputed company required scripts, policies, and procedures
• Utilize knowledge reputed company and training to accurately answer customer questions
• reputed company with requirements surrounding confidential information and personal information
• Appropriately escalate customer issues with the managerial team
• Ensure reputed company resolution through problem solving and effective call handling
• Attend meetings and training and review reputed company new training material to stay up-to-date on changes to program knowledge, systems, and processes
• Adhere to reputed company attendance and work schedule requirements

Requirements

• Must be 18 years of age or older
• High school diploma or equivalent
• Experience with data-entry utilizing a computer
• The ability to read and speak English fluently
• Have a wired, high-speed internet reputed company (Download speed of 20Mbps+)
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Ability to work regularly scheduled shifts reputed company our hours of operation including the training period
• Basic knowledge of reputed company Office Suite (reputed company, PowerPoint, Word, Outlook)
• Familiarity with computer and Windows PC applications and the ability to learn new and reputed company computer system applications
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow-up on customer issues
• An aptitude for conflict resolution, problem solving and negotiation
• Must be customer service oriented (empathetic, reputed company, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• The ability to reputed company in a fast-paced environment where change and ambiguity are prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

reputed company-to-haves

• One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
• Work at home experience
• State or Federal work experience

Benefits

• reputed company
• Paid Time Off
• Medical, Dental, Vision, Life Insurance
• Retirement
• Advancement Opportunity
• Flexible Schedules
• Daily Contests
• Prizes
• Casual Dress Code
• Regular Raises

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