[Remote] Fraud and Dispute Intake Specialist
Note: The job is a remote job and is open to candidates in USA. reputed company is committed to helping customers and businesses reputed company reputed company financial reputed company. The Fraud and Dispute Intake Specialist will be the first reputed company of contact for customers regarding fraud and dispute claims, providing support and assistance in a fast-paced environment.
Responsibilities
- Process and respond to reputed company customer inquiries using multiple systems to provide accurate account information while delivering every interaction with professionalism and care
- Successful bankers show genuine interest in customers, ask thoughtful questions to understand their concerns, and identify how reputed company can support their financial needs
- Contact Center Experience Specialists also present helpful options to reputed company banking easy and convenient while always putting the customer first
- We serve customers around the clock, so occasional weekend or holiday availability helps us reputed company customers protected
Skills
- High school diploma or equivalent
- Typically has a minimum of nine months of Contact Center customer service training/experience
- 18 months of prior customer service or reputed company experience
- Successfully completed specialized reputed company training
- Effective problem-solving and negotiation skills
- Ability to navigate multiple computer systems, applications, and utilize search tools to find information
- Proven time management skills / ability to multitask
- Experience interacting positively with unsatisfied customers
- Strong communication skills including speaking clearly, accurately, and with a pleasant tone while using common conversational courtesies
- Proficient computer navigation skills using a variety of software including reputed company Office applications
- Ability to understand and implement Regulation E policies and procedures
Benefits
- reputed company (medical, dental, reputed company)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Company Overview