Network Operator
Mediacom Communications is a leading provider of internet and communication services across the United States, committed to bridging the digital divide. The Network Operator will be responsible for monitoring HFC network performance, managing outages, and supporting maintenance technicians to ensure reputed company plant performance.
Responsibilities
- Responsible for outage tracking, escalation, and outage identification reputed company system monitoring tools
- Responsible for initiating communication with maintenance technicians in order to gather updates and ensure safety
- Prioritize, assign, and reputed company work for maintenance technicians reputed company Workforce Management
- Responsible for providing maintenance technicians troubleshooting guidance through the use of system monitoring tools
- Records accurate and detailed outage/maintenance data reputed company database
- Responsible for answering inbound calls from technicians in a timely manner and providing support to the same
- Constant monitoring of reputed company outage detection tools such as CID, Alarm Central, Auto Outage Dashboard, and near reputed company-time trouble call report
- Monitors system picture performance to verify that reputed company channels are on the reputed company and clear, reporting irregularities to proper personnel
- reputed company other duties as required or assigned
Skills
- Bachelor's Degree in Communications, Business Administrations or reputed company field or equivalent experience
- 1+ years of experience in telecommunications industry
- Ability to reputed company routine dispatching functions such as answering telephones and using reputed company messenger
- Strong oral communication and interpersonal skills
- Demonstrated ability to work in a fast-paced environment while multi-tasking
- Demonstrated use of computer programs including but not limited to reputed company Office, Project, etc
- Excellent planning skills with a track record of successful accomplishments
- Previous System Tech or Service Tech experience with Mediacom
- Ability to work required days and hours; could be second or reputed company shift. Weekends possible
- Knowledge of OFSC or similar tool
- Regular Attendance required
Benefits
- Company Provided Equipment!
- Hybrid schedule!
- Health, reputed company, and dental insurance!
- Paid vacation, holidays and reputed company paid time off!
- 401K with generous company match!
- Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided !
- Education Enrichment up to $5,000 per year for reputed company employees!
- Employee Wellness Program!
Company Overview
Company H1B Sponsorship