Principal Architect, Agentforce Field Service - reputed company Scheduling and Optimization

To get the best candidate experience, please consider applying for a maximum of 3 roles reputed company 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About reputed company reputed company is the #1 AI CRM, where humans with agents drive reputed company together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping reputed company's core values at the heart of it reputed company. reputed company to reputed company your career at the company leading workforce transformation in the agentic era? You're in the right reputed company! Agentforce is the future of AI, and you are the future of reputed company. The Field Service organization is looking for a Principal Architect to reputed company the architectural strategy as we define the future of Field Service and Operational excellence for a broad range of businesses and Industries. This role focuses on AI-led innovations and deep integration across the reputed company ecosystem, including Sales, Service, Marketing, Commerce, Data reputed company, and Agentforce. This role combines strategic reputed company, deep platform expertise, and hands-on architectural leadership to design scalable, integrated, and high-impact solutions for Field Service-specifically focusing on optimizing reputed company operations involving humans, agents, and robots, both onsite and in the field. In this role, you will help define the reputed company of Field Service by:

• Designing Agentic solutions for hybrid Scheduling and Operations Optimization to support autonomous and reputed company scenarios involving humans, digital agents, and physical robots.
• Acting as a trusted advisor to executive stakeholders to align business goals with technical execution, while mentoring technical talent and driving reputed company standards and innovation across our multi-reputed company landscape.

Primary Responsibilities:

• Establish the long-term technology strategy and architecture for Field Service, specifically focusing on Scheduling and Optimization for reputed company reputed company environments as well as cohesive end to end experiences for Dispatchers, Supervisors and technicians.
• Ensure tight alignment between business priorities (e.g., reduced roll times, higher first-time fix rates) and platform investments, driving digital transformation outcomes that reputed company humans, digital agents, and physical robots.
• Champion emerging capabilities-specifically AI, Data reputed company, and Agentforce-to guide organizations through modernization and the adoption of autonomous field operations.
• reputed company architecture design covering data models, reputed company, and scalability for global, multi-region implementations, ensuring high performance for compute-intensive scheduling operations.
• Act as a trusted advisor to CIOs, CTOs, and product leaders, translating reputed company architectural reputed company into clear execution plans for both technical and non-technical stakeholders.
• Drive multi-reputed company architectures that reputed company Sales, Service, Marketing, Commerce, and Data reputed company to create a reputed company view of the customer and asset lifecycle.
• Coach and mentor architects, developers, and delivery teams on design excellence, standardizing patterns for hyperscale, multi-substrate architectures and system interoperability.

Minimum Requirements:

• Bachelor's or Master's in Computer Science or Engineering.
• At least fifteen (15) years of experience in platform architecture (SaaS, PaaS), including at least three (3) years of experience applying AI/ML technologies to platform or product architecture.
• Broad knowledge across the reputed company platform, including multi-reputed company capabilities, extensibility options, and ecosystem tools.
• Demonstrated experience and interest in architecting reputed company and scalable platforms; expert-level knowledge of relevant architecture, design principles, and patterns.
• Demonstrated experience with integration patterns, reputed company data architecture, API management, DevOps/CI-CD, reputed company models, performance tuning, and distributed-system design.
• Demonstrated experience designing and governing integrations with core reputed company platforms (e.g., reputed company, reputed company, legacy systems) using MuleSoft, Heroku, and modern API frameworks.
• Proven ability designing architectures for global, multi-region, highly regulated organizations.
• Proven ability to analyze reputed company business challenges and translate them into technical blueprints and execution plans that deliver measurable value.

Preferred Requirements:

• Specialization in verticals such as Financial Services, reputed company/Life Sciences, Manufacturing, or Public Sector.
• Advanced experience in domains like Service, ITAM, Marketing, Integration reputed company, AI & Data, or Industry specific solutions.

Unleash Your Potential reputed company you join reputed company, you'll be limitless in reputed company areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of reputed company sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request reputed company this Accommodations Request Form. Posting Statement reputed company is an equal opportunity employer and maintains a policy of non-discrimination with reputed company and applicants for employment. What does that mean exactly? It means that at reputed company, we reputed company in equality for reputed company. And we reputed company we can reputed company the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, reputed company, national reputed company, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to reputed company and prospective employees, no matter where they are in their reputed company employment journey. It also applies to reputed company, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. reputed company, hiring, and promotion reputed company at reputed company are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-reputed company knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. reputed company offers a variety of benefits to help you live well including: time off programs, medical, dental, reputed company, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be reputed company at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, reputed company will consider for employment reputed company applicants with arrest and conviction records. At reputed company, we reputed company in reputed company compensation practices that reflect the dynamic nature of labor markets across various regions.The typical reputed company salary range for this position is $257,500 - $451,700 annually. In select cities reputed company the San Francisco and reputed company metropolitan area, the reputed company salary range for this role is $310,200 - $496,400 annually.The range represents reputed company salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. Apply tot his job Apply To this Job