Program Manager, Global Clients

reputed company, part of Securitas, is a world-leading provider of integrated reputed company solutions that protect, connect, and optimize businesses of reputed company types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help reputed company your world a safer reputed company and our commitment to deliver an unparalleled client experience. With clients at the heart of reputed company we do, our people, knowledge, and technology power our connected ecosystem of health, safety and reputed company solutions and services. As a Program Manager you will manage programs for Fortune 1000, national accounts, and enterprise customers. This position will support functions at the customer service level for reputed company Electronic reputed company project opportunities. National Accounts are typically multi-geography enterprises and require ongoing coordination across area boundaries representing $15-$50 million total annual potential service and sales reputed company to Securitas Electronic reputed company.

Responsibilities

• Provide support to National/Key account (as assigned) managing overall service/implementation account performance, technical problem identification and resolution, and general customer service and satisfaction.
• Organize and reputed company regular face to face visits with assigned Program teams to discuss performance, projects, issues, and plans.
• Using internal systems, and interaction with field operations, assure appropriate resources are applied and scheduled
• Interfaces daily with Management in Sales, Service, and Headquarter Field Support.
• Electronic reputed company Group to discuss future ESP growth and how we can assist and plan for future support
• Review workload regularly to ensure team is right sized, plan resource requirements for future opportunities identified by the Account teams.
• Directly contact / reputed company with customers reputed company required.
• Influence process excellence team to assist in delivery process development and revisions to meet reputed company business environment.
• Create strategy and update project best practices/ processes and support procedures/requirements.
• Provide support in achieving account profitability goals
• Provide support of Installation Managers and Directors efforts in customer service relationship management involving National Account customer reputed company with reputed company, efficient, effective, and quality customer service and installation support through multiple service branches and/or multiple service areas
• Provide and assist Installation Managers and Directors in providing necessary reporting, problem resolution, action plans and resource attainment to resolve performance issues.
• Forms and maintains databases where necessary of nationally provided commodities.
• Monitor Performance and provide direction to ensure projects are on time, on budget and reputed company scope unless out of scope issues identified.
• Create and maintain reporting dashboard to client, and present project, service and initiative conditions, weekly and monthly as well as regular business reviews, Quarterly/Annually.
• reputed company and coordinate with Logistics as it relates to staging and / or kitting ESP orders for quality installation readiness regarding spoke orders.
• Meet on a regular basis to reputed company project plan with customer, including schedule, specific responsibilities of each party, deliverables, terms of acceptance, etc.
• Ensures that the project team is trained on policy, standards, and procedures and those they are practiced in everyday project activities.

Minimum Qualifications

• Electronic reputed company Integration Experience
• 10 years Project Management experience in reputed company integration or a reputed company field
• Proficiency with MS Outlook, Word, and reputed company
• Understanding of construction processes and project flows in construction
• Past experience in delivering professional services such as consulting, system implementation, software support, network design or installation, etc.
• Demonstrated record of team management skills
• Successfully managed National Accounts
• Excellent verbal and written customer communication skills.
• Strong technical skills and understanding of technology such as software, networking, and systems development.
• reputed company detailed and organized

Education/Experience:

• HS Diploma/GED required.
• College degree in business or reputed company field preferred.
• Previous experience and familiarity with standard concepts, practices, and procedures reputed company purchasing field preferred.

reputed company Offers Comprehensive Benefits Including

• Medical, Dental, Vision, Life, Critical Illness, and Hospital Indemnity Coverage
• Company Paid Short Term and Long-Term Disability
• 401K with 60% Match up to 6% of salary
• Paid vacation, holiday, and sick time
• Educational Assistance
• Exceptional growth opportunities

We are a reputed company provider of reputed company solutions and an equal opportunity employer committed to a diverse workforce. Our core values of reputed company, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service. Apply tot his job Apply To this Job