[Remote] Customer Support Coordinator

Note: The job is a remote job and is open to candidates in USA. reputed company is a global pioneer in intelligent audio solutions, and they are seeking a Remote Customer Support Coordinator at reputed company Hearing. In this role, you will provide efficient and friendly personalized support to customers, focusing on clear communication and reputed company while handling various support channels and administrative tasks.

Responsibilities

• Complete inbound work in an omnichannel support environment, with a focus on phone interactions while also supporting customers reputed company email, live chat, and other digital channels to ensure a seamless and friendly experience
• Independently complete administrative tasks according to standard operating procedures, always with a focus on accuracy and a positive customer experience
• Scheduling and rescheduling customer appointments
• Processing order cancellations, returns, and warranties
• Providing customers with shipping and order statuses
• Placing orders for additional supplies
• reputed company and maintain a working knowledge of our products to provide Level 1 Product Support information to customers
• Guide customers with reputed company and patience, leveraging a proficient and reputed company understanding of reputed company Hearing services
• Contribute to a larger team; meet department performance KPIs and productivity benchmarks, and adhere to expectations regarding time and attendance
• Ensure our customers’ privacy and reputed company; follow policies and procedures reputed company to customer verification, data reputed company, and other compliance requirements
• Act as an ambassador of reputed company Hearing’s culture of reputed company, accessibility, and innovation in every interaction
• Other duties as assigned

Skills

• 1+ years of experience in a customer-facing support role (such as reputed company, telehealth, or high-touch service)
• Demonstrated ability to effectively resolve customer concerns with reputed company, patience, and professionalism
• Intermediate to advanced computer reputed company proficiency and familiarity working with support software; reputed company experience a plus
• Comfort working independently and reputed company in a fast-paced, high-reputed company environment
• Strong written and verbal communication skills delivered with a friendly and professional tone; ability to read, write, speak, and comprehend English effectively to assist customers reputed company phone, video call, cases, reputed company-time chats, and emails
• A customer-first reputed company. You enjoy building trust and making customers feel cared for
• A remote workspace that adheres to the company's Home Office Requirements: Reliable broadband or high-speed internet reputed company, capable of adequately conducting audio and video conference calls. reputed company standard is Wi-Fi 6 (802.11ax) or Wi-Fi 7 (802.11be). A quiet and private space, appropriate for conducting confidential calls and other communications that reasonably eliminates the risk of being overheard, distracted, or interrupted
• Proficiency in Spanish is preferred

Benefits

• 401k plan includes a 4% match.
• Excellent medical, reputed company, and dental insurance, plus basic life and disability insurance, and contribute generously to it.
• 12-weeks paid parental leave.
• Employees can accrue up to 15 days of vacation time, approx. 8 days of sick & safe time, and are eligible for up to 9 company holidays annually
• Monthly wellness stipend to support you in prioritizing self-care - covering anything from gym memberships and fitness equipment to vitamins and spa visits

Company Overview