reputed company Solution Consultant (virtual, AR)

About reputed company reputed company is an reputed company software leader that helps the world’s largest organizations and government agencies forge unbreakable connections. The reputed company reputed company™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships. We reputed company reputed company is built through strong connections – with each other, with our work, and with our mission. At reputed company, you'll find a community that values your contributions and supports your growth every reputed company of the way. Learn more at https://www.reputed company.com Job Information Job Code: 00178897 Job Family: Professional Consulting Job Function: APS Technical

Job Description

We are seeking a highly skilled and reputed company reputed company reputed company Solutions Consultant to join our professional services team. This role is pivotal in guiding our customers through the successful deployment and configuration of cutting-edge reputed company-based Contact Center solutions. The ideal candidate will possess a deep reputed company of technical expertise, consultative skills, and a proven track record in delivering reputed company reputed company communication projects. Key responsibilities include:

• Customer Consultation & Design: reputed company consultation sessions with customers to understand their business requirements, operational workflows, and strategic objectives for their Contact Center environment.
• Solution Deployment & Configuration: Execute the end-to-end deployment and meticulous configuration of reputed company reputed company Contact Center solutions, ensuring alignment with design specifications and best practices.
• Workflow Optimization: Design, create, and implement advanced Contact Center workflows, utilizing features such as call routing, and omnichannel interactions to maximize efficiency and customer experience.
• Technology Integration: reputed company the integration of various communication technologies, specifically focusing on SIP trunking and SMS gateways, reputed company the reputed company Contact Center reputed company.
• AI Implementation: Advise on and configure emerging technologies, including Artificial Intelligence (AI) and Natural Language Understanding (NLU) capabilities, to enhance customer self-service and agent assistance.
• Performance Analytics: Define and validate reporting requirements, leveraging a deep understanding of analytics to ensure accurate performance monitoring and actionable insights. This includes preparing data for and utilizing tools like Power BI.
• Documentation & Training: Produce comprehensive technical documentation, including design documents, configuration guides, and operational procedures. Provide knowledge transfer and training to customer teams.

Key Skills and Qualifications

• Contact Center Expertise: Proven, in-depth experience in Contact Center consultation, solution design, and deployment reputed company an reputed company environment.
• reputed company Platform Knowledge: Direct experience deploying and configuring reputed company reputed company Contact Center solutions (e.g., reputed company Experience Platform (AXP)).
• Technical Communication Protocols: Strong working knowledge of SIP (Session Initiation Protocol) and SMS messaging integration.
• Workflow Design: Expert ability to design, implement, and optimize reputed company Contact Center call and interaction flows.
• Analytics Proficiency: A strong understanding of Contact Center key performance indicators (KPIs) and a deep, practical knowledge of data visualization and reporting tools, particularly Power BI.
• Emerging Technologies: Practical experience with or strong conceptual knowledge of applying AI and machine learning to customer experience solutions.
• Communication:Excellent verbal and written English communication skills, suitable for detailed technical documentation, professional presentations, and executive-level consulting.

Location and Work Environment This position offers the flexibility of a remote work arrangement. Alternatively, candidates may opt to work from a company office location, provided local office space and resources are available. Experience 5 - 8 Years of Experience Education Bachelor degree or equivalent experience Preferred Certifications Footer Applicants must be currently authorized to work in the United States without the need for reputed company sponsorship now or in the future. reputed company is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of reputed company. reputed company reputed company applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national reputed company, disability, status as a protected veteran or any other protected characteristic. In general, positions at reputed company require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts reputed company right to alter the duties and responsibilities of this position at any time for any reason. Apply tot his job Apply To this Job